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Q: What payment methods do you accept?
A: Payment Policy:
- We only accept PayPal but if you have any problem with the payment please send me an email.
Q: Did you receive my payment?
A: Once we receive your payment, we will mark your order as paid.
Q: Why have I received a Nonpaying Bidder notification?
A: We tell you that if payment is not received within 7 days, you may receive a reminder to pay for your auction. If payment is not received after 10 days, we will cancel the sale in order to recover our listing fees. To learn about eBay's Unpaid Item.
Q: Do you combine shipping for multiple purchases?
A: Yes, no problem, we combine multiple purchase.If you have multiple purchases, shipping is determined for the box above.
Q: When will my order ship?
A: Once payment is received, your order will be processed and shipped out within 2 days.
Q: How many days take the delivery?
A: The shipping is through SERPOST Standard Mail services (Postal Service of Peru). All items are shipped direct from Highlands of Peru within three days after payment is received, excluding holidays and weekends. Average delivery time is 2 to 4 weeks from the date of shipment this is because all items are in Peru, Sudamerica’s Country.
Q: I did not receive all of my items. When will the rest of my order arrive?
A. The shipping is through SERPOST Standard Mail services (Postal Service of Peru). All items are shipped direct from Highlands of Peru within three days after payment is received, excluding holidays and weekends. Average delivery time is 2 to 4 weeks from the date of shipment this is because all items are in Peru, Sudamerica’s Country.
Q: My package is damaged. Who do I contact?
A: If your item was damaged, you will need to email us with the subject titled "Damaged Order". We will need the following information: date of items received, part number of damaged item, order or auction number, courier and tracking number.
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 Questions About Our products |
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Q: I did not receive instructions for my item. Where are they?
A:The shipping is through SERPOST Standard Mail services (Postal Service of Peru). All items are shipped direct from Highlands of Peru within three days after payment is received, excluding holidays and weekends. Average delivery time is 2 to 4 weeks from the date of shipment this is because all items are in Peru, Sudamerica’s Country.
Q: Why your products have lowest price?.
A: The price is lowest because we work with a important peruvian firm called InkaSecrets® they work directly with artisans, when purchasing our items your also helping the artisans to a better quality life.
Q: I want to buy more items that you do not have on auction.
A: If you have a special lot only send me an email and I send you a reply with more information.
Q: What is your policy regarding feedback?
A: We love to give positive feedback. We give the same rating as we receive so if you're not sure how to buy please contact us. We will submit POSITIVE feedback upon hearing you received the item safe and sound that you are happy with it and automatically after you leave feedback for us.
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| I have questions which are not answered here. |
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 Email us with your questions. We will respond excluding weekends and holidays within 48 hours.
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