LELLI KELLY ARCOBALENO SANDALS 34 / 2 WITH LK FREE GIFT

Returns

             Please keep your receipt safe. Remember NO receipt NO return


Soul Shoes value greatly the satisfaction of our customers and therefore we do offer refunds and exchanges for unwanted goods.

Soul will exchange or refund most items if returned, with the receipt, within 21 days of the date of purchase, unworn and in perfect condition.   When returning by post customers MUST include the original receipt, their full name, postal and email address  and a daytime phone number. 


Shipping fees are NOT refundable.

Items must  be  returned  in the original  packaging,  in the original state. Any free gift/s received with the item/s being refunded must also be returned in pristeen condition .  Where packaging  and/or free gifts are damaged or missing Soul Shoes reserves the right to refuse to exchange  or  refund  items. In this case the goods would be returned to the customer. If you are in doubt please phone the shop before posting.

Certain items are not returnable including sale/ discounted products and items where hygiene is an issue. You will be informed prior to payment if anything being purchased cannot be returned.

When returning any purchases please note that ownership of the products remains with the customer until the goods are received and inspected by Soul staff and their return is accepted and confirmed by email or phone.  For your own protection against loss  or damage during transit we recommend that returns be sent by Recorded Delivery, checking that the insurance included is sufficient. You will be contacted by phone or email within 2 days of our receiving  any returns  and your exchange or refund will be assessed and processed appropriately.

Please note that Soul Shoes retains the right to refuse the return of items that we deem to show any signs of wear (beyond trying on), or that have been returned without or in damaged original packaging or without or with used associated free gifts. If a return is not accepted the customer will be provided with an explanation for this decision and have their goods returned to them. Customers can request that a return refusal decision be reviewed if they disagree with the explanations given but ultimately the final decision it is at the discretion of Soul Shoes.

This does not  affect  your statutory rights.