14 Days of receipt

RETURNS - EXCHANGES

DAMAGED RETURNS
In the unlikely event that your product is faulty or damaged when delivered please contact us via email immediately (within 48 hours of delivery) quoting your order reference, invoice number and details of the problem.

DEFECTIVE RETURNS
We will exchange the order (in part or full) or a refund (if you decide to cancel the order) as soon as the goods have been received and inspected in our warehouse. If the product is faulty 7 days after delivery but within the manufacturers guarantee we will repair it free of charge, provided the item has not been subjected to miss-use, neglect or accidental damage. This does not apply outside the UK. This does not effect your statutory rights.

Notes: 
1) Please ensure the goods are in the original packaging and packed safely when returning. After inspection in our warehouse if the goods returned are found not be faulty or in "as new" condition we will charge delivery costs for returning them back to you.
2) If we find that an item which has been returned as faulty is in fact not faulty, the customer will be liable for the carriage to have the item returned to them.
3) We cannot be held responsible for changes to equipment which have made items faulty due to 'changes' in the equipment. 'Changes' covers modifications to equipment such as internal modifications (even if the modification is one obtained via the manufacturer), firmware updates, or anything else which changes how the item works

NON-DEFECTIVE RETURNS
You have a right to cancel your order in part or full within 7 working days if you change your mind. Please notify us via email at sales@radioworld.co.uk. All goods must be returned unused, complete and in the original packaging and condition they were supplied in together with any accessories or free gifts provided with the product. All goods must be returned with the original proof of purchase or the order reference. All non-defective returns may be subject to a restocking charge. For all orders we will not be liable for the return shipping costs. 

RESTOCKING FEES
All non-defective returns may be subject to a 20% restocking fee on the value on the product. The product must be returned with all of its original packaging and accessories, and still sealed in the original shrink-wrap. There will be additional charges for any missing items. 
For all orders we will not be liable for the return shipping costs. 

Items should be shipped to:-
Radioworld Ltd
42 Brook Lane
Great Wyrley
Walsall
WS6 6BQ
Please enclose a copy of your invoice, your contact details, and the reason for returning.
Refunds may take up to 14 days to process

These terms and conditions do not affect your legal rights and we reserve the right to change these terms and conditions at any time without prior notice.