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We're a genuine UK based company offering quality items at prices far cheaper than the high street. Every item is carefully packaged using the latest technology to ensure safe shipment to you. Enjoy your visit!

Morale Home Furnishings Ltd is one of the fastest growing online furniture company’s in the UK.

The key to our success is dedication and commitment to supply quality home furniture at superbly low prices and to customers total satisfaction.

Significant market research has been carried out by our company to source the best quality product and our prices are regularly reviewed to compete against any other retailer in the UK.

Morale Home Furnishings Ltd has a vast range of modern and contemporary furniture for all around the home including the bedroom, dining room, bathroom, living room and even the garden.

This website has a large selection of bedroom, dining and living room furniture and accessories.

We accept payment by: Credit or Debit Card, PAYPAL, Postal Orders, Bank Transfer and Cheques. Once an auction finishes our system will send an Invoice with detailed payment information to your REGISTERED E-BAY E-MAIL ADDRESS. All Auction and "Buy It Now" prices include VAT.

Please make sure the e-mail address you have registered is correct. Cheques and Postal orders must be made to "Morale Home Furnishings". Cheques take 5 working days to clear, this means that if a cheque is banked on a Monday, it will clear at Midnight on following Monday. Weekends & Bank Holidays are not classed as Working Days.

We take great care packaging every item to ensure safe shipment to you. We charge a postage fee only to cover our costs of materials and labour. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible. Please allow extra time if you are paying by cheque.

Prices quoted for delivery is to mainland uk excluding Northern Scotland, Isles and Ireland. If you are not sure about delivery charge to your postcode, please email us requesting a delivery price before buying item.

Delivery service

Please always send us at least 1 telephone number immediately after purchase and be sure to read

the instructions below before buying.

We aim to send all goods within 5 working days of cleared payment being received, the majority of shipments are send within less than 24 hours.

Due to the low selling prices and low delivery fees we are unable to offer timed delivery services, we urge you to read very carefully below before buying, on how your purchase will be delivered

The type of delivery service used depends on product purchased and delivery location. If you do not agree or not sure of to the following delivery service, please kindly do not buy before enquiring.

1. We will deliver within the specified delivery date quoted on the listing, via various methods of delivery. (2-man delivery, Parcel courier or Pallet service)

2. We will choose accordingly the most efficient delivery service applicable, this is strictly at our discretion.

3. We will inform you by email on despatch the method to be used and provide full delivery details and when to expect delivery:-

Method 1: Parcel courier (Smaller items)

This service is used generally for smaller items, however on occasions individual larger items will be sent via this method. When the goods have been despatched we will email you with the delivery method used and provide full tracking details. The items will sent using a next day delivery service but on occasion’s delays due occur. We do not guarantee that the goods will get there within 24 hours. Please note:-

Our parcel carriers will not telephone to book in delivers.

However, if you are not in they will leave a card with a contact telephone number for you to arrange another date for delivery. This card must be responded to within 48 hours to avoid the item being returned back to us. If the goods are sent back to us, the customer is liable to pay any redelivery charges involved and charge for goods to be sent back to us, which start in the region of around £20-30 depending on number of boxes. Normal delivery times are weekdays Mon-Fri 8.30am – 5.30pm. Timed delivers and weekend delivers are not possible. This a one man door to door delivery service and in occasions assistance will be required with lifting the item from the vehicle.

Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery.

NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.

Method 2: 2 Man carrier (Larger Items)

This service is generally used for Larger or Multiple items. On despatch of items we will email you explaining the delivery method. This is a dedicated 2-man delivery service and takes careful planning on predetermined routes, therefore please allow up to 10 working days after receiving your dispatch email for delivery to your home.

Once the carrier receives the item, the carrier will phone you to book the delivery on a mutually convenient date to fit with the carriers delivery cycle. This is why we insist your telephone number to be given on payment just in case this method is used. Please note the day offered for delivery will be in conjunction with the carriers delivery schedule and route plans on a date that the carriers schedule will place them in your postcode area.

These items will be delivered by 2-man delivery and delivered to a room of your choice. The carriers will not be responsible for unwrapping or assemble any items. The items will generally be delivered via a 7.5 tonne vehicle so please be sure your property is accessible for this size of truck.

Our carriers do not offer a timed or Saturday delivery. Please note: Delivers are normally arranged for weekday and customer should be available to take delivery between 7am - 7pm. You must be prepared to be flexible, as due to the unpredictable nature of furniture deliveries exact times are sometimes impossible to honour.

We strongly advise that when the carriers call to arrange delivery that you choose a full clear day in your diary. This will minimise any inconvenience caused to yourself if the carrier does suffer delays in reaching you. If the carriers arranges a timed delivery then please be aware we have advised to decline and this is not part of our agreed terms, we can accept no liability for any losses or inconvenience caused.

Please always ask for a contact name, telephone and consignment number when they call to book in.

If the carrier deliver without booking in please do not accept the delivery unless you are 100% happy to do so.

Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery. NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.

Summary: we are saying if you wish to purchase our items please be aware that some time in the near future you will have to make yourself available on a midweek prearranged to fit the carriers schedules day from 7am - 7pm to accept the delivery of this furniture.

Method 3. Pallet Service

A pallet carrier may be used on occasions for larger or difficult deliveries. Once again please send your telephone numbers on payment of your order. These numbers could be important should our carriers choose to contact your regarding your delivery.

Please note that sending your telephone number will only result in a telephone call if delivery is via our 2-man carrier is used.

Our carriers main line of work is business to business deliveries and they tend to deliver the goods to the gate of the address. It is the customer’s responsibility to get the goods to the house and to ensure they have got helping hands to take the goods to a secure place. Customers must check that the goods are not damaged before signing for the goods. Any delivers signed "unchecked" means that the goods have been received in good condition, and the customer is responsible for any damage thereafter. It is assumed that the goods are ok, if the customer signs for the delivery. NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.

We are unable offer a collection facility on any item - All items are shipped direct to you.

Please note it is essential that we are made aware in advance of despatch of any holiday dates. The delivery may be in advance of the quoted dates, thus we urge you to forward the dates to avoid the carriers calling when you are not available.

Damages or faults

In case of faults or delivery damages it is essential that you contact us directly with any problems. Please do this by email via the contact member link on your ebay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges etc as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email us directly.

NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.

Please note: It is the customers reponsiblility to ensure that the contact details provided are correct and someone is at the premises to take the delivery. If the customer can not be contacted to arrange delivery once the goods have been despatched, the customer is liable to cover the cost of the delivery out and back from the delivery address, which could be in the region of £80 to £120

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

Summary of Morale Home Furnishings Policies Payment We accept the following methods of payment : 1. Switch, Visa, VisaDelta or Mastercard on our own secure online server 2. PayPal 3. Personal cheque (Please allow an additional 5 working days to clear). We do not charge any additional fees for paypal users

Shipping All our shipping is FREE for UK Mainland only and include all necessary packaging for the safe arrival of your order. Addresses north of Aberdeen, islands and Northern and Southern Ireland will incur an extra. Please contact the seller for a shipping quotation for deliveries outside UK, prior to buying. Shipping can also be arranged for most European Countries

Delivery We are committed to your satisfaction; we inspect every item prior to dispatch to ensure that it reaches our own high standard of quality, and that you receive the item as described. If you are unsure about the quality of our products or our integrity, then please take the time to read our feedback. We normally despatch items 2-3 working days after cleared payments (Unless otherwise stated). Goods are despatched using reliable courior companys who are insured for damages. Most items are delivered 1 - 3 business days after despatch. However, some deliveries can take upto 7-10 working days for goods to be delivered. This timescales is usually for big bulky goods such as sofa suites, beds, baths, steam station etc. For deliveries outside Mainland UK and Europe, prices on request.

Please note: that a signature will be required on all parcels (international and national) confirming that goods have arrived in satisfactory condition or otherwise marked unchecked. In the event your goods do not arrive in a satisfactory condition, you may reject the delivery and have another one sent out, or notify us within 24hrs of receipt of damaged item; so we can arrange a replacement to be sent out. Please note that it is the customers reponsiblility to ensure that the contact details provided are correct and someone is at the premises to take the delivery. If the customer can not be contacted to arrange delivery once the goods have been despatched, the customer is liable to cover the cost of the delivery out and back from the delivery address, which could be in the region of £80 to £120. WEEKEND DELIVERIES: This service is available at a premium, please request a quotation prior to placing order.

Refunds & Returns

We can only accept refunds if the goods are returned at the buyers cost, in its original packaging and condition for resale. Refunds will be made within 7 days of receipt of the item less postage cost which we have occured in posting the goods to yourself, which ranging from £10-£60 (depending on the item, regardly whether the delivery was free or not). If the customer wishes to cancel their order once the goods have been despatched, they are liable to pay for the delivery out and back from the delivery address, which could be in the region of £80 to £120 regardly whether the delivery was free or not.

Customer service please telephone +44 (0141) 883 2285 for attention during working hours.

Mon - Fri 9am - 6pm

Prefered method of communication Email moraleuk@hotmail.co.uk

Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.

Damages or faults

In case of faults or delivery damages it is essential that you contact us directly with any problems. Please do this by email via the contact member link on your ebay sale. This must be within 24 hours of delivery, please do not ask our carriers to arrange exchanges etc as information is not always relayed back to us correctly. If an individual driver from our carriers tells you that they will report and take care of this please ignore this and be sure to email us directly.

NOTE - If your item is received damaged or the packaging ripped; please sign for it as DAMAGED. If possible, please take photos of any damage as this will help us improve the courier service to you in future.

Please note: It is the customers reponsiblility to ensure that the contact details provided are correct and someone is at the premises to take the delivery. If the customer can not be contacted to arrange delivery once the goods have been despatched, the customer is liable to cover the cost of the delivery out and back from the delivery address, which could be in the region of £80 to £120