KOSS ISPARK BLACK IN-EAR EARPHONES HEADPHONES 3.5MM

Shipping:
Please note orders are usually processed and dispatched within 1-3 working days. Guide to delivery times once dispatched:

Guide to Delivery Times:

UK

Royal Mail 1st Class & Recorded (Signature)
1-4 working days, please allow up to 14 working days.

Royal Mail Special Delivery (Signature)
1 working day, delivery by 1pm.

Courier (Signature)
1 working day, delivery by 5.30pm.

Europe

Royal Mail Airmail, International Signed For & Airsure
3-5 working days, please allow up to 21 working days

Rest of the World

Royal Mail Airmail, International Signed For & Airsure
7-10 working days, please allow up to 28 working days

By bidding or buying on an item sold by Fidelis Corporation, you as the buyer are accepting our terms and conditions above. Please do not hesitate to contact our customer service team with any questions.

VAT No: GB 910596918 Company No: 06068487

Returns Information:

Returning Sealed Items
Customer service is our number one priority. If you are not satisfied with your product please contact us. All products come with a 30 day satisfaction guarantee policy – "Hassle Free Returns Policy". Products must remain sealed. Buyer pays return postage. The full amount paid less the original postage will be refunded.

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, it's best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have inspected the goods, we'll issue a replacement or full refund to you via your original payment method. We test returned items or forward to the manufacturer for thorough testing, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. The repair will be carried out by the manufacturer, it is a good idea to keep all documentation in-order to contact the manufacturer returns department.

Items Not Collected from Courier Depot
Courier delivery requires a signature. In the event of no one present to sign for the order, the order will be taken to the local courier depot for collection. The courier company will hold the order for collection for up to 14 days before returning to our warehouse. We are charged a fee for the returning of an order from the courier to our warehouse, we reserve the right to pass this fee onto the customer.