Payment
We PREFER PayPal. For other payment methods please check the ebay listing payment options or call our shop. All payments must be received within 5 days of the close of auction. Winners from outside the UK must use PayPal only. We are VAT registered in the UK - Regn No. 930 9797 84
Shipping
We process orders at 0900 daily for paid for items from the previous day. We always try to include other completed orders up to the point when posting occurs - hence the many comments in our feedback about fast delivery! Please contact us if you would like us to use a delivery service different to the standard method(s) quoted.
Items up to 2.0kg - UK Mainland, IOW and NI
The minimum postage rate quoted for an item is via Royal Mail (2nd class/standard parcels). Further options are available should the buyer prefer a 'signed for' delivery. Royal Mail carries insurance cover up to a maximum claim value of £36.00 and courier deliveries carry insurance cover up to a maximum claim value of £50.00. The buyer can opt to insure for the full item value (should the value exceed £36.00) by paying for the optional insurance quoted.
Items above 2.0kg and below 26.0kg - UK Mainland except Higlands and Islands
All items in this category are despatched via courier on a 1-2 business day basis. The cost escalates should next day delivery be required - please call the shop or use the ebay messaging facility for cost advice should you require this. Our experience is that the majority of items sent with the 1-2 day service arrive the next business day. Courier deliveries are tracked and carry insurance cover up to a maximum claim value of £50.00. The buyer can opt to insure for the full item value (should the value exceed £50.00) by paying for the optional insurance quoted.
Items above 26.0kg
Please contact us using the ebay messaging facility or by telephone to obtain the best available shipping cost.
ALL OTHER DESTINATIONS THAT ARE NOT NAMED ABOVE
This includes ALL non-UK destinations and UK Highlands and Islands not named above.
The cost for delivery to these destinations for items weighing below 2.0kg (including packaging) can be obtained from the Royal Mail website - http://www.royalmail.com/portal/rm/jump2?catId=400023&mediaId=11200122 - please do not use this link for items weighing above 2.0Kg at which point this service becomes too expensive. Click on the PRICE FINDER option, then choose the OVERSEAS option and enter the item weight in KG's. The next screen will require your location. The final screen will display the posting options and the cost. Please note the insurance value vs the item value and ensure that you opt for additional insurance cover if required.
The cost for delivery of items weighing above 2.0kg (and below 26.0Kg) is best obtained from - http://www.interparcel.com/ - a number of options (where possible) will be made available but we have found that DHL EuroPlus is the best value, but it is not always an available option. Again, please note the insurance value vs the item value and ensure that you opt for additional insurance cover if required.
PLEASE NOTE THAT IF YOU HAVE A PREFERRED OTHER SERVICE THAT YOU WOULD LIKE US TO USE THEN WE WILL ACCOMMODATE WHEREVER POSSIBLE.
Late Deliveries - Lost Post - Damaged Items - We cannot be held responsible for late or non-delivery by the buyers chosen delivery service - we keep proof of postage for all Royal Mail despatched items and will supply this to any buyer who needs to make a claim with Royal Mail for any lost or damaged item. We are happy to confirm the date and time of posting from our postal records prior to a buyer being able to declare an item lost to Royal Mail. All courier despatched items can be tracked online and any claim for damage or non-delivery will have to be made though us for these courier despatches. We can only supply a refund or item replacement once the courier service has re-imbursed us.
The UK Royal Mail service state that a delivery cannot be declared lost until 16 days after the last due delivery date for the service used (e.g. if the Royal Mail service used quotes 2 to 5 working days then you cannot submit a claim until 21 working days after the item was posted). Please note that it is often worthwhile contacting your local sorting office who may have information on a late delivery parcel.
Terms of Sale/ Returns
Returns are only accepted when an item has been misrepresented (the Buyer pays shipping fees). Unfortunately, due to the nature of the products and for safety and hygiene reasons, we cannot take returns on helmets, clothing or footwear; for other items you must notify us within 7 days of receipt of the item. The cost of the item minus shipping and handling and eBay/paypal fees will be refunded. THE ITEM MUST BE IN THE SAME CONDITION AS WHEN SHIPPED and will be inspected by the Seller prior to issuing a refund.
Contact Us
Questions are always welcome!
Feedback - Like most eBay sellers we leave feedback once we have received feedback from you - if you feel that you have any sort of issue that may affect the feedback level that you are leaving then PLEASE contact us first - we work VERY hard to give the best possible deals that we can to fellow-bikers and choose iconic products from genuine UK distributors. We always try to take a view as fellow bikers and we really do go the 'extra yard' to keep Donington Moto at the top of the pile!! Many thanks to all that have contributed to the great feedback that we have - it really does mean something to us and keeps us going when we have to put that bit extra in to keep to our high aims for providing great customer service - THANKS AND KEEP IT COMING!!!!
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