PAYMENT TERMS WE ACCEPT DEBIT AND CREDIT CARDS VIA PHONE - 0844-8849812 OR PAYPAL - CHEQUES - POSTAL ORDERS - BANK TRANSFER - YOU CAN ALSO PAY US BY WALKING INTO ANY HSBC BRANCH (EMAIL FOR DETAILS)   Terms and Conditions Deliveries within the UK mainland only. Scotland subject to conditions. Please ignore the Parcelforce option when purchasing an item as all items are sent via Nightfreight couriers. All orders received before 10am will be dispatched the same day. Our courier will only attempt delivery once. You must be at home on the day of delivery otherwise you will incur a £13 re-delivery fee.  If there is no one home on the day of delivery, you must email us with an alternative date or alternative address We require a daytime contact telephone number for all orders. Without a contact telephone number, we are unable to dispatch your item. We advise you check your email regularly for updates on any order placed, this includes your junk mail folder. We cannot be held responsible for emails returned due to your inbox being full. Deliveries are made between 8.30am and 6pm Monday to Friday only. Whilst we make every effort to deliver your goods on the day we specify , we cannot guarantee delivery on that day or accept liability for deliveries made outside of this timescale We cannot give timed deliveries and all items must be signed for. If you have any problems, please email and we aim to reply within 4 hours. We only accept returns for damaged items when the damage has been caused by the courier and not because you have decided you do do not like the item. Please check the item carefully before signing the drivers delivery note. If the packaging is severely damaged and you suspect the item is also damaged or you can see that the item is damaged, you must either sign as damaged or refuse delivery. If you do not sign for the item as damaged, we cannot accept liability. CHECK YOUR ITEM CAREFULLY AND THEN SIGN FOR IT. Please call the warehouse at point of delivery if you have problems with the courier. Collection is by appointment only. It is the customers responsibility to call the warehouse on 0844-8849812 9am-5pm to arrange a suitable time. Please remember that you may be refused collection without an appointment and the relevant paperwork. You may well realise what you have purchased but our warehouse staff may not unless you can provide your item number and purchase details. Any complaints must be made within the first 24 hour period after receiving your goods. Customers are required to email complaints or you can write to us in person to explain any problems you may have encountered. If you have a problem with an order eg .Non delivery on the day you were advised. You are required to Call us on 0844-8849812 as we cannot be held responsible for email delays. Please read the auction details and the Terms and Conditions carefully. We cannot be held responsible for mistakes made by our customers.