KIEHL Black Rubber Toiletries / Make Up Zipped Bag

To fulfil delivery we use a variety of courier services based on your location and the item to be transported. They are all professional services and work to ensure reliability of delivery to you. These include DHL, Fedex, Royal Mail, Courier Systems, Lewis Day, Abbey Antiques, Lots2 and others. Our quoted postage & packing charges are not negotiable, they are based on the weight and nature of the item and include:

1. The cost of using a postal service or courier
2. The cost of the packing materials used for the item
3. The cost of staff time taken to pack and ship the item
4. VAT at the current rate

If you buy several items at the same time we can usually offer a discount on the combined shipping charge. There are a few instances where this is not possible due to the size or nature of the items. Please use the eBay system to ask us to combine your invoices. We cannot combine items purchased more than 7 days apart.

Q1: Can I collect my item? A: Yes. This item can be collected in person from our warehouse.
Q2: Is there a charge for collections? A: Yes, £3.00 per item.
Q3: Why is there a charge for collections? A: Arranging collections takes up staff time. We provide on-site parking & loading assistance. It does not include any packaging (time or materials).
Q4: Can I pay cash on collection? A: Yes. But we need payment within 7 days so please collect promptly.
Q5: Where do I collect from? A: Unless stated in the listing all collections are from our Park Royal warehouse: Unit 8, Commercial Way, Abbey Road, London, NW10 7XF.
Q6: When can I collect? A: Collections are by appointment only during normal office hours (10am-5.30pm Monday-Friday excluding Bank Holidays). We are closed at weekends. We do need at least 24 hours notice of your arrival to ensure your item is ready for you.
Q7: Are you in the congestion zone? A: No.
Q8: How long do I have to collect my item? A: 7 days from the auction ending.
Q9: What happens after 7 days? A: We can store your item, but there is a charge for this of £25 per item per week (or part thereof).

1. PayPal. We prefer PayPal. We do not pass on PayPal fees to customers.
2. Cheques or Postal Orders. Sterling cheques drawn on a UK bank account or UK postal orders made payable to "Stuff U Sell" and posted to our warehouse address (see Business Seller Information below). Please include details of the item you are paying for.
3. Cash on collection. We accept cash on collection within 7 days of the auction ending.
4. UK bank transfers (BACS, CHAPS of SWIFT). Please contact us for our bank details.
5. Banker's drafts. We accept sterling banker's drafts from a UK bank.

We do not accept any forms of payment other than those above. In particular, we do not accept:

1. Money transfers of any kind.
2. Credit cards. Please use your credit card to fund a PayPal account and pay using that method.

1. 14-day window. Claims for returns & refunds can be made for up to 14 days from receipt.
2. Material difference. Refunds are always processed where an item, on leaving our warehouse, materially differs from that outlined in our listing. By material difference we mean a clear listing error, or misrepresentation, which materially affects the item's value.
3. Refund process. Refunds are issued once an item has been returned and checked/tested. Where we have made an error, we will process a full refund. We may pay your return postage costs but we are not obliged to do this. We can only refund return postage charges authorised by us.
4. Limited liability. Without exception, our liability is strictly limited to the price paid for the item.