Guarantee: All our paintings are guaranteed to be authentic works by the artist, if we are unsure as to the authenticity we will always state this in the listing. If any painting is not as described we will offer you a full refund including the shipping charge provided it is returned to us in the same condition within 30 days of receipt. All our paintings are available for inspection prior to bidding. 

Feedback: We very much welcome your positive feedback however, if you have any complaint at all about any of our paintings, delivery, packing or our service please contact us before leaving any feedback and we will be happy to resolve it.  We very much hope you will become a regular customer.

Packing: All of our items are professionally packed all oil paintings and most watercolours and prints are packed using a custom made wooden packing case (no charge) to insure they arrive safely. We normally dispatch between one and two working days.

Shipping: We only use FedEx or DHL for all delivery's (over 5 kgs) both of which are fully tracked online. We do not use surface or "economy" shipping for overseas buyers as it can take up to 10 weeks and no tracking or insurance is available. The UK shipping price is for mainland only and excludes NI and Scottish Highlands and Islands. The USA shipping price is for mainland only and excludes Alaska and Hawaii.

Please note some countries are expensive for us to ship to, if you have any doubt whatsoever please contact us before bidding and we will be happy to quote you a fixed price for your destination.

Handling Time: As all our paintings are proffisionally packed it takes one working day (two for large paintings) for them to be packed and made ready for shipment. Paintings are normally dispatched Monday to Thursday (we prefer not to ship on a Friday as DHL/Fedex do not deliver over a weekend and this reduces the time in transit).  We always send an email confirming dispatch and providing on line tracking information.

Insurance: Insurance against loss only for £100 is included in all our shipping prices free of charge. Additional insurance against loss of up to £5,000 is available at an extra cost of 2%  of the total value with a minimum charge of £7.50. We can not add insurance once an item has been shipped. We are always happy to remove glass from pictures if requested. 

Payment: We accept PayPal, cheques drawn on UK banks, building society cheques, UK postal orders, and payments directly to our bank accounts. Please note we do not accept PayPal "eCheques" due to the length of time these take to clear.

Please would wining bidders make contact by email within one day and, payment within three days of the end of the auction. If this is not possible for any reason then please contact us prior to bidding and we will be happy to make alternative arrangements.