If you wish to return your goods for any reason within 7 days of receiving your order, your item/s must be returned to us in original and unused condition. Please email us via ebay first to inform us that you wish to return your item/s. We will then issue you with a returns reference number by email via ebay. Once you receive you returns reference number, please enclose this with your item/s that you are returning to us.
If you find your item/s to be damaged / faulty, please inform us immediately by email via eBay, then you will either be sent a replacement or refund depending on stock levels, which will be discussed once you have contacted us.
The cost of returning item/s to us is entirely up to you and we suggest you always obtain a certificate of posting.
International customers are advised to return your item/s by a method that requires a signature added security. Please mark as (returned goods) for customs.
All item/s returned are inspected before any refund or replacements are issued.
We will gladly refund the cost of your item/s minus postage, or replace your item/s if faulty, once received back to us in original condition.
If an item is returned damaged it may not be eligible for a refund and we will email you via eBay and discuss the matter further. If there is no problem with your item/s we will offer you a refund or replacement, whichever you choose to proceed with.
Refunds will be made by the same method you paid in. |