We're committed to selling high-quality products we hope you'll enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Unwanted Purchases/Your Right to Cancel
You must notify us of your intent to cancel within 7 days of the date of delivery to your address.
Please use the Returns Resolution Centre on eBay to request a refund.
Returned items must be in their original and unused condition, complete with all parts, accessories, original packaging and the original invoice.
A full refund of the order total will be processed.
The Buyer is responsible for return shipping costs and insurance.
Sorry, but audio/video recordings or software that you have unsealed are excluded from this policy.
Faulty products
Please use the Returns Resolution Centre on eBay to notify us that your item has developed a fault.
In the event of a fault developing within 35 days of purchase, a full refund will be issued after receipt of the returned item and verification of the fault.
Should an item become faulty after 35 days of purchase but within the stated warranty period, we will, at our discretion, offer a repair or a full or partial cost of item refund, after receipt of the returned item and verification of the fault.
If the item is not found to have a manufacturing fault, or the fault is due to customer misuse, then no refund will be issued, and the buyer will be responsible for any fees for return shipping.
Should you wish for a replacement item, we recommend that you purchase this from our Shop under a separate transaction.
Incorrect Orders/Substitutes
In the unlikely event of receiving an incorrect order or a substituted item, please accept our apologies.
Please use the Returns Resolution Centre on eBay to request a refund.
Please return the item in its original condition, and upon receipt we will process a full refund.
We recommend that you re-purchase your item from our Shop under a separate transaction.
Please enclose the return postage costs which will be refunded.
General Terms:
A Returns Label is included on your invoice for your convenience.
If the return is for faulty or damaged goods, please enclose the return postage costs which will be refunded once the reported fault is confirmed.
For all returns, please include a reason for return or the nature of any fault(s), your order number, email address, phone number and your eBay user name.
Please allow up to 7 working days to test and process all returns, and up to 21 working days for completion of any repairs.
For further information on returning products using the Resolution Centre on eBay, please click here.
The above policies do not affect your statutory rights.
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