INSTRUCTIONS LEGO STAR WARS 7201 FINAL DUEL II 2 LUKE

Returns are accepted within 7 days of receipt but you must inform me of your wish to return and the item must be sent back in it's original condition, if it's sealed it needs to return sealed etc. Return costs are at the buyers expense, on receiving an item back a refund will be issued once the item is checked to make sure it is in it's original condition as sent to buyer, and that it is the exact same item that was sent (this is done by various security measures I have in place). This should not take longer than 2 days from receiving it back but actually is usually done within a few hours of receiving!

Only the cost of item, not the original postage costs will be refunded. The only exception being if an item is found to be faulty that was not in listing. These items will be checked and if found to be faulty, postage will also be refunded. This is unlikely as items are tested before listing unless sold as 'untested, sold as seen', these items are non-refundable.

Please note I have had returns in the past as 'faulty' which were not faulty, the buyer was using the wrong console, equipment etc so worked perfectly on return to me. This will mean a refund of cost only as I cannot be responsible for a buyers lack of knowledge about an item, I always try to find out the exact problem and make suggestions to ensure it is definately faulty before return. I also encourage questions about my items before buying (and ask for you to wait for answer, there is no use complaining after if you did not wait to find out) and would ask buyers to read descriptions thoroughly, ask for extra photos etc. 

If an item is damaged in the post a claim must be made with the postal service used, it is better if the buyer keeps the item until the outcome of the claim, I can then refund the buyer when the claim has been processed, there would then be no need to return the item to me. If the buyer insists on returning the item to me before the claim has been made they will have to pay this return postage as it is probably an unecessary cost. Also a refund cannot be given until it has been veryfied that it was damaged in the post and not by the buyer. This is to stop fraudulent buyers claiming for things they have broken/damaged themselves.
Royal Mail require 15 days from posting before an item can be declared lost, up until then it is classed as delayed and a claim cannot be made until the 15 days is up.