IGNACE PRO PROFESSIONAL KITCHEN SINK MIXER TAP HK10

IGNACE PRO PROFESSIONAL KITCHEN SINK MIXER TAP HK10

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• FAQ
• Dear Customer
• Trouble Shooting
• Terms & Condition
• Contact Us

FAQ

Q - Do you offer carriage discounts for additional items purchased at the same time? 
A - Yes, we offer a carriage charge discount for each additional items.  The first item will be charged at our standard rate (highest postal cost item) with each additional items at 50% of the standard rate. (Not applicable for free delivery items)

Q - How do I obtain carriage discounts for additional items purchased at the same time? 
A - Before you pay for your items, ensure that you have consolidated the invoices together to obtain the relevant discounts due.  Once you have consolidated the invoices, the carriage charge will automatically be amended for you. (You must pay for the item under one invoice)

Q - I notice there is a £10.00 surcharge for non mainland delivery, do I still have to pay this fee for "free delivery" items?
A - Unfortunately you still need to pay this surcharge for "free delivery" items.

Q - Can I have my item delivered to my work or any other address?
A - We can only deliver goods to the registered credit or debit card holders address or address registered with PayPal and no other address.

Q - How quickly does my items take to arrive?
A - We try to dispatch all goods out within 3 working days (usually within 24 hours not including Sat, Sun & public holidays). We will dispatch all goods out on a next day delivery service.

Q - Can you advise me a delivery date & time?
A - We are unable to advise exact delivery date or time due to the fact that we use a 3rd party courier service to deliver the goods.

Q - Can I collect my items?
A - Unfortunately all items sold through ebay can not be collected and are available for delivery only, please do not email or telephone us to arrange collection.

Q - Do you have a showroom?
A - Unfortunately Taps UK is a internet based retailer, we do not have a showroom.

Q - Is the picture and description illustrated exactly what I will receive?
A - We aim to provide our customers with accuarate goods of the images used.  However, please note occassionally very minor differences may occur due to our supplier.

Q - I have bid and won an auction item listed, can I purchase duplicate items at the same price?
A - Unfortunately not. Each auction is for a single item. If you require more than one you will need to bid or buy from one of our other listings.

Q - I noticed a auction listing just ended without any bids, can you sell me this item at listing price because it did not sell?
A - Unfortunately all items unsold will be automatically relisted. you will need to bid for the relisted auction listing.

Q - What payment methods do you accept?
A - We accept payment via credit/debit card, postal orders, bankers drafts or PayPal.  We do not accept cheques or bank transfers. (for non UK customers we only accept PayPal)

Q - Can I pay over the phone with a credit/debit card?
A - Yes.  Please contact 01527 880521 Monday to Friday 10am to 5pm.  Please ensure that you have the item number to quote. Please note we can only deliver to the registered card holders address. (for non UK customers we only accept PayPal)

Q - I have purchased some items from the Taps UK retail website, can I combine these purchases with my eBay purchases under one order?
A - We are unable to combine items ordered through Taps UK retail website with items ordered via eBay.

Q - Are the goods sold with a guarantee?
A - Yes. All goods we sell are backed by our 7 day money back guarantee, with a minimum of 6 month product guarantee unless stated longer, this does not affect your statutory rights in anyway.

• FAQ
• Dear Customer
• Trouble Shooting
• Terms & Condition
• Contact Us

Dear Customer

Welcome to Taps UK ebay listing, where we guarantee you great bathroom and kitchen taps and accessories at low prices!

All of our bathroom and kitchen taps including accessories are produced to the highest standard and have been carefully selected from suppliers around the world.

Whether you are in the market for bathroom taps or kitchen taps, Taps UK gives you the greatest choice from our extensive range.  With bathroom and kitchen renovations becoming more of an art form, homeowners want to give their homes a dazzling look.  Bathroom taps and kitchen taps are taking on a whole new dimension.

The architectural designs of today's taps are taking on a more artistic look from days gone by.  Sculptured lines and sleek polished finishes create a stylish and sophisticated ambience in your bathroom and kitchen.  All of our bathroom mixer taps can be easily co-ordinated with our large selection of bidet taps and shower mixer taps to give your bathroom that completed look.

Taps UK is a British based company located in Worcestershire.  Taps UK is an import specialist, importing the finest goods from around the world.

Because of the vast sourcing available to Taps UK, we are able to offer our eBay customers a wide range of bathroom and kitchen plumbing products - all for a fraction of the retailers cost around the UK.

We offer a fast UK delivery, with Parcel Force and City Link couriers, so your goods will arrive safely on time. 

Please take a moment to read our feedback page where we currently have over 45,000 positive feedbacks.

You will find us hard to beat!

Please email us if you have any enquiries or questions about our range of taps or accessories and one of our friendly helpful staff will be only too happy to assist you.

• FAQ
• Dear Customer
• Trouble Shooting
• Terms & Condition
• Contact Us

Trouble Shooting

Trouble Shooting and frequently asked questions on products

Q: Tap is dripping, or will not turn off fully
A: Possible debris on washer or seating. Remove valve, clean rubber washer and seating. Or, valve needs replacing.

Q: Taps discolouring or tarnishing:
To maintain the appearance of these fittings please ensure they are cleaned regularly using a clean soft damp cloth only. Abrasive cleaners or detergents must not be used as they may cause surface deterioration.

Q: Taps are noisy in use:
A: Mains pressure is too high. Reduce accordingly. NB a pressure-reducing valve may be required.

Q: Tap heads are loose:
A:Remove indice cap and tighten retaining screw. NB screw should be supplied with an anti rotational washer or have a serrated underside.

Q: Flow of water is poor:
A: If ceramic disc valve, make sure you have a minimum operating pressure (read recommended pressure on indivisual product) Or, If a standard screw down valve, make sure pipe work has been flushed through thoroughly before connecting to your water supply to remove any debris that may be restricting the flow.

Q: Spout appears loose:
A: Make sure grub screw at back of spout is tightened. Or, where the fixing mechanism is a nut, make sure this has been screwed down fully.

Q: Leaking from bottom of spout:
A: ‘O’ ring on spout has perished, or has been cut. Probably caused by pushing the spout into the main body before opening the grub screw fully at the back of the spout. Replace ‘O’ ring. Or, to loosen the grub screw and ensure spout is pushed fully into the main body to form a double seal. Retighten the grub screw.

Q: Tap heads are spinning freely on top of valve:
A: Plastic bush on spline has worn. Replace with new plastic bush.

Q: Water comes out of spout and handset at the same time:
A: Remove the diverter handle, unscrew the brass gland nut and replace the diverter assembly with a new spare. Re assemble diverter handle.

Q: Water comes out of spout and handset at the same time
A: Diverter washer could be damaged. Lift diverter knob and use a thin adjustable spanner. Locate on nut and unscrew diverter. Check washer on bottom and replace if damaged.

Q: I want to wall mount my bath shower mixer, how do I do this?
A: Please order a pair of wall mounted couplings (Usually supplied with mixer tap).

Q: Decorative base flange on tap body is catching on upstand on sanitary ware
A: Remove decorative base flange and re-fit the product.

Q: Shower handset is leaking, or damaged:
A: If leaking, check washer is still in place between handset and end of shower hose. Or If still leaking, or damaged, replace with new handset.

Q: Water coming out of handset and spout at same time:
A: Remove spout, lift diverter knob at back of spout and check diverter washer is still in place. Or, water pressure is too low, minimum pressure required is 1.0 bar (as recommended).

Q: Wall spout is loose or fitted off centre:
A: Make sure spout is fitted to ‘T’’ connector using enough P.T.F.E. tape (or other suitable sealant) to secure in position. Make sure spout is secured correctly within the wall cavity to avoid movement.

Q: Waste will not hold water
A: Check plug ‘O’ ring is not damaged. Or, check all thread on bottom of plug is set to correct height. Or possible fault with moulding on the waste hole in the basin bowl. Please ensure enough sealant is used between bowl and waste (washers only are not enough to seal some wastes).

Q: Pop up rod is not working:
A: Make sure rod connector is fitted correctly, and height of all thread on plug has been set correctly.

Q: Dripping Tap
A: The main cause of ceramic tap disc tap to drip is that the pipe work hasn’t been flushed of debris on installation. Remove headwork and valve and check ceramic discs for signs of scouring. If scouring or damage is evident, replace ceramic disc valve/cartridge.

Q: Showering temperature is not hot enough.
A: Ensure hot water supply is at least 60C. Make sure you have equal pressures. Check for airlocks in pipe work. Ensure there are no inverted U’s in any of the pipe work runs.

Q: Water goes cold during shower.
A: Insufficient hot water storage

Q: When shower is set at cold, the showering temperature is too hot.
A: Hot and cold supply connections have been made in reverse - re-connect correctly.

Q: Shower temperature is too hot (pumped shower).
A: Turn down the flow of hot water from the pump using the in-line isolator valve.

Q: Showering temperature is not hot enough.
A: Incoming pressure exceeds 5 bar - ensure you have fitted pressure reducing valve in the mains supply pipe. Ensure hot water supply is at least 60C.

Q: Valve is very noisy when in use.
A: Incoming pressure exceeds 5 bar - ensure you have fitted a pressure reducing valve in the mains supply pipe immediately after stopcock to premises.

Q: The water goes cold whilst showering.
A: Ensure the boiler is still firing. Adjust the boiler to the hottest output, not the best flow.

• FAQ
• Dear Customer
• Trouble Shooting
• Terms & Condition
• Contact Us

Terms & Condition

Taps UK work hard to ensure that our prices are kept as low as possible.  In order for all of our customers to benefit from our low prices and for us to maintain these, please take a moment to read all sections of terms and conditions before you bid or purchase any items from Taps UK.

For our full terms & conditions, please click the link above in "red" under the "Item Description" of this listing, or via the left hand link under "Shop Pages" to view all sections covering:

Guarantee
Exchange
Payment Method
Delivery
Collection Details

If you are unsure of any of the issues within our terms and conditions as outlined, please do not hesitate to email our customer support team.

• FAQ
• Dear Customer
• Trouble Shooting
• Terms & Condition
• Contact Us

Contact Us

UK Head Office & Warehouse

Taps UK 
Utsumi UK Limited
Unit 2, Prior Wharf
Waterside
Harris Business Park
Hanbury Road
Bromsgrove
Worcestershire
B60 4FG
United Kingdom

Tel : 01527 880521
Fax : 01527 575194
Email: tapsuk@utsumi.uk.net