Faulty Goods
  
You have seven days from the date of receipt of your goods to inspect them for faults. If the goods are faulty you should contact us either by phone or email within the seven days quoting date of order and order number. We will collect the faulty goods for inspection and replace them at our cost. You also have the right to claim costs associated with faulty goods such as phone and postage costs. Damaged goods must be notified on the original delivery note. For non faulty goods which arrive back to us  we reserve the right to charge for carriage costs.

  

Unwanted Goods 
Orders may be cancelled within 7 working days without giving a reason. The customer is responsible for all charges incurred returning goods, which will differ from that of the delivery charge. All other monies paid will be refunded within 30 days, The 7 day cancellation period will commence on the day following  the customer receives their order. Goods must be returned in the same condition as delivered, therefore cellophane protection should not be removed and goods not cut or drilled. Boxed items must be returned complete, not part used. After 7 days a 25% handling charge will be applied to all returned goods. 

  

Made to measure goods are excluded from this clauses. 

  

Non Delivery
  

If whole or part of your order is not delivered you must contact us within seven days of receipt either by phone or email quoting order date and order number and we will resend the items immediately for next day delivery. If however we are unable to send the goods and you need to purchase the items locally we will refund the cost plus the difference (within in reason) if more expensive elsewhere. 



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