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Cancellation, Returns and Refund Policy
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 working days of receipt. The item must not be used and must be 'as new' when returned to us. (see below for details). Distance Selling Regulations do not apply to orders placed by business customers.

To exercise your right of cancellation, you must give written notice to us by email giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

Except in the case of      on arrival or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will have to bear the cost for returning the goods to us.

Unwanted products will be taken back within 7 working days of purchase so long as they are in pristine condition, the package is unopened and no seals have been broken. If you are sending the goods back to us, you are responsible that the goods arrive at our premises in the state as described above. All goods are inspected on arrival and refunds will not be issued if the goods are not in this condition. They must be in a "re-saleable as new" condition and must be returned to us at your expense. We will refund the total amount paid for the goods, less any delivery and collection charges, within 30 days of receiving the returned goods.

If the products are not faulty but have been opened and used, they will be deemed to be "not re-saleable as new", in which case we will only take them back into stock using our discretion. Should we agree to take the products back into stock, a restocking fee of 15% of the value of the products, but subject to a minimum fee of £30, will apply.

In the case of  mis-described goods, we will, after receiving notification in writing, either collect the goods from you or ask you to return the goods yourself and possibly refund you a reasonable postage costs.

In the case of  faulty or      on arrival goods, the manufacturer's warranty will take precedence over any other warranty. We will therefore, in the first instance either call the manufacturer on your behalf or refer you directly to the manufacturer. All further actions will be taken in line with the manufacturer's advice and instructions.
We will refund or re-credit you any sums due within 30 days of receipt of returned items. Our terms and conditions do not affect your statutory rights.