Returns accepted if you purchased insurance on the item & the item has been damaged. I will replace the item with an identical item. In the event that I do not have the identical item, then your money will be refunded, MINUS any shipping charges. I use delivery confirmation on every item. If you do not receive your item, but the post office shows it as being delivered, then this is a matter that only "You" can talk to your postal person about. Thank You. |