How to cancel within the 14 day cooling off period
Should you wish to cancel your purchase within the 14 days cooling off period, please email us at: sales@hygienesuppliesdirect.com. We can also be contacted by phone on 0871 855 2198.
Refunds for unwanted goods - your 30 day money back guarantee
Applicable where stated in the product information that the 30 day money back guarantee applies:
Providing that unwanted goods are received by us in unused, unopened and resale-able condition within 30 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods and will amount to the the cost of the goods, including VAT, less a 10% surcharge to cover handling costs and further administration costs, this applies to all orders placed on account, over the phone or online.
When you are sending items back to us we cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt.
Guarantees and Warranties
All our guarantees and warranties are based on replacing parts, return and repair or return and replace.
Where possible we will send a replacement part, otherwise it is the customer's responsibility to return the goods for repair or replacement by a new or equivalent product.
Mechanical/Motorised Products
All bikes are checked prior to delivery and then placed in packaging for distribution. Upon delivery DO NOT sign for goods if they appear damaged as doing so will be your acceptance that the goods are undamaged! Please notify us in writing within 12 hours if this may be the case. If the goods are clearly damaged please refuse delivery
The customer is responsible for return postage and packaging costs in full to us for the machine and/or defective parts and for the return postage costs back to the customer. Please keep original packaging as this may be required for returns. If you do not use original packaging DAMAGE COULD OCCUR on its return journey for which the customer is entirely responsible for.
This warranty does not cover any loss, damage or injury caused by your neglect, misuse, abuse, wear and tear or accident howsoever arising. General wear and tear items are not covered by the warranty Note: we reserve the right to determine what is damage due to defective materials and what is due to product misuse and abuse and our decision is final.
30 Day money back Guarantee (Where stated)
Our 30 day money back guarantee is based on the following conditions. This guarantee strictly applies to goods being returned within 30 days of receipt. You must inform HSD that you are returning the goods and we will issue you with a returns number of which must be attached to the package with your name and address, any goods returned without a returns number will not be accepted by goods inwards or refunded. Goods must be returned in original packaging with all contents enclosed. Goods must be unused and in a re - saleable condition this does not affect your standard product guarantee. Any goods being returned that are damaged or lost in transit will not be refunded. All goods being returned should be by registered post or by a reputable carrier this will give you the security of being able to claim in case of loss or damage. On receipt of goods received under the conditions listed above an immediate refund will be issued minus a 10% surcharge of the total invoice amount including VAT covering original delivery cost, handling costs and further administration costs, this applies to all orders placed on account, over the phone or online. All our products carry our own and also manufacturers guarantees none of these are affected by any of the above.
Electric Blankets
We are unable to accept return of electric blankets or heat pads which have been opened, for Health and Hygiene reasons, unless it is faulty. If you wish to return a blanket or heat pad it must not be taken out of the packaging. Measurements are provided on the website so for your convenience we do recommend that you ensure that the blanket meets your needs before you order.
Out of stock items
Our stock levels are continually monitored and replenished on a regular basis. If an item is out of stock a | 
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