WE DO REQUIRE YOU TO SEND BACK THE BROKEN OR DAMAGED ITEM AND YOU WILL BE REFUNDED THE SHIPPING COST WHEN WE RECEIVE THE ITEM. All of our items are ONE OF A KIND so we can only replace it with a similar item or refund you the purchases price. YOU MUST NOTIFY US WITHIN 3 DAYS AFTER YOU RECEIVE YOUR ITEM TO QUALIFY FOR AN EXCHANGE OR REFUND. All items have a delivery conformation number to determine the date of delivery |