Payment is to be made within 5 days of purchase.

 Non-payment from bidders will result in the matter being reported to ebay - after 10 days. 

We retain all reciepts as proof of postage for upto 90 days. If you would like your item to be delivered insured then please choose the delivery option which includes postage insurance.

If insurance is not paid on all purchases then we cannot be held liable for goods lost by the courier.

For UK insurance please choose 'Recorded Delivery' or pay the 70p insurance on the delivery options page.

For International insurance please pay an additional £3.50 which is the minimum charged by Royal Mail.

Lost / Damaged Products

Royal Mail only investigates lost packets after 30 days so we are unable to initiate compensation claims until 30 days have passed from despatch.

Damaged products require a picture to be taken and emailed on the delivery day. We will not entertain claims of damaged products after the day it has been delivered. 

For all questions regarding insurance and claims processes please feel free to contact us.

Paypal does not compensate for lost packets if buyer does not opt for insurance

Our special delivery rate of £6.50 includes postage insurance (mainland UK only)

 In the unlikely circumstances our item is unavailable a full refund will be given. We try our best to ensure all items are always available but in some circumstances our supplier may discontinue the product. If this is the case an email will be sent and we apologize beforehand for any inconvenience caused.

Returns/Refunds

If you wish to return a product for any reason then the product must still be in its original condition and sent within 14 days from the delivery date.

Please note that we do not refund p&p costs and it must be returned using a secure delivery method as we will not issue a refund if the packet has been lost by the courier.