Payment
- Please contact us within 3 days of winning an auction to let us know your payment method. Payment is expected within 10 days.
- If you are biding more than one item, you may pay when all the biding items finished. We may combine all your won items in one invoice including discount .
- If you buy more than one item , the combine shipping discount is 0.70GBP off per additional item.
- We just accept PayPal Now.
For fastest service, we accept the following payment types through PayPal:
     
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ShippingThe packing and posting fee includes packing, warehouse and distribution costs, not postage only. Your item will be shipped within two business days of receiving your cleared payment. We use several different carriers and will ship your item the most economical method based on your address. We use ground services, so you may see the item about two weeks after it has been shipped. If you need an express or priority service(3-5 working days), please let us know prior to payment so that we can add 8.00GBP to invoice that reflects the additional shipping.
  
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Returns & ClaimsWe accept "buyer's remorse" returns of items if the factory seal has not been broken and the item has not been installed. We will refund 90% of the auction bid on those items and you will pay return shipping and insurance. Please contact us for instructions within 5 days of receipt.
In the unlikely event that we have shipped the wrong item, we will refund your entire purchase and shipping in both directions. Please contact us immediately for instructions.
We will process all damage claims with the carrier and may request that you return the item. Please retain original shipping containers and notify us immediately if you suspect damage in shipment.
Damage can occur due to careless handling of sensitive charms; and for that reason, we can not accept the return of items where the factory seal is broken or the item has been installed. |
About UsWe are here to assist you if you have any questions about a product. We have been selling online for several years and pride ourselves in our customer service and satisfaction. Please review or feedback to see what others say about us.
7-504 Wannan Wu Cun
Shanghai China 200030
86-0139-016-36341
admin@11gem.com
A special warning about second chance offers:
If you are not the winning bidder, you may receive a second chance offer from the seller. Please be aware that scammers also forge second chance offers to defraud you of your money. If your personal name is not in the email from eBay, it is a scam and did not come from the seller. |
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