Should a product not meet your expectations, then simply return it to us. You must notify us by phone of your intention to return goods within working 7 days, starting the day after delivery. After notification we will issue you a returns authorisation number that you must quote on the paperwork when returning the goods.
Goods must be returned 'AS SOLD' with their original packaging complete 'AS NEW'.
Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
Goods must be returned to our Returns Department within 7 days of obtaining a returns authorisation number. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
Any 'FREE GIFTS' with the products must also be returned.
Note:
You must organise the return of unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 7 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.
Refunds
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
Goods received back complete as NEW and unused with the original box and packaging including all accessories and in a re-sellable condition:
You will be refunded the full invoice amount less cost of delivery.
Goods received back not in a re-sellable condition:
We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.
After sales and advice:
t : 0500 601 560
f : 01869 327844
e : info@gocoffee.co.uk
Returns enquiries : info@gocoffee.co.uk | 
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