C h e c k o u t PLEASE NOTE: We will automatically send you an e-mail within 6 hours of auction close that contains a link to our simple and secure Checkout system, where you will be able to quickly and conveniently pay for your item. You do not need to contact us. Please enter your phone number in the Checkout form so that the courier can contact you in case of a problem.

M i s c e l l a n e o u s We will endeavour to deliver within 5 working days (excluding weekends & public holidays) of receipt and completion of your order, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver within estimated timescales. All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it. Shipping costs will vary according to size, weight and location. You will be advised accordingly of the cost once your order has been received. If you have not received your item within 5 working days of completion of your order, you must notify us on the 6th working day. If the courier has attempted to deliver your item and has left a card you must contact the couriers direct. If we have had an item returned back to us due to non communication on your part, you will be responsible for additional shipping costs. While we try and ensure that all prices are accurate, errors may rarely occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of continuing with your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. Feedback will automatically be left once you have received your item and you are satisfied with your order. Pictures are for illustration purposes only and products may occasionally vary in size, shape or colour. Whilst we do our best to ensure that stocks of products are available there may be occasions where broken or damaged stock prevents us from fulfilling an order. In such instances you will be given the choice to wait for stock to arrive or be given a full refund.

R e t u r n s   /   C a n c e l l a t i o n s You have a right to cancel your order for any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the item/s and must not open them. You will be responsible for the shipping costs both to and from your address. To cancel your order you must advise us by email or in writing. Items won on an auction are non-refundable. All cancellations will be subject to a 10% cancellation fee, this will be to cover the costs incurred. If you have received a faulty or incorrect item, you must notify us within seven days of receipt, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. PLEASE NOTE: We will only accept the return of opened items if they are faulty. All items must be returned in their original packaging. Our couriers will not collect unpackaged items.

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