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We examine all orders prior to packing and dispatch, but in the unlikely event that you find a fault please contact us first and let us know if you would like a refund or a carriage free replacement. If you do wish to return something that you prefer not to keep we will happily refund your purchase price (less carriage) provided the item(s) reach us in 'as received' condition and original packaging within 14 days of purchase
Please don't bid if you have an overall negative feedback rating or if your delivery address is outside the UK mainland
PRICE PROMISE AND CUSTOMER GUARANTEE
We will happily refund any unwanted purchases, less carriage, once returned in original condition and packaging within 14 days. Please notify us first
Price Promise - If you find an identical purchase available for less as a retail stock line within 21 days we will happily refund the difference
Personalised or engraved orders cannot be refunded unless there is a fault with the item
We reply promptly to emails and telephone calls are answered in person during business hours
We guarantee our products to be best quality, best value and fit for purpose. We will give a full item refund if not
Our delivery/shipping charges only recoup our handling and distribution costs and are never excessive
Goods are always inspected and packed carefully for dispatch Our stock is available immediately from our UK warehouses
Our products are described accurately and honestly
To always uphold eBays principles and policies and to support fair and honest trading
ABOUT US
Leisurelodge Limited is an established online retailer offering a wide selection of high quality gifts and promotional gift items. We have something for most if not all members of the family. We are specialist engravers and can personalise many glass, metal and other items at surprisingly low cost. Whatever your occasion - wedding, birthday, christening, retirement or anniversary we’re sure to have the perfect gift. We also supply presentation trophies for sporting competitions, business events and educational prizes. We guarantee customers, old and new, our best attention and professional service at all times
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