Delivery

All items are picked, packed and despatched from our own UK warehouse. We take special care to ensure your item is packed in a professional and timely manner.

Heavy or bulky items are sometimes subject to a courier surcharge of £9.95. This is only normally required if you are in Northern Ireland or any other offshore island. Some parts of Scotland also fall into this category. If you are unsure then PLEASE e-mail us PRIOR to purchasing.

Your order will normally be posted within 1 working day of purchase and delivery should take place approx 1-3 days later depending on the delivery method.

Regrettably we cannot allow pickups.

Payment

After you have purchased an item, please follow the eBay links and complete the checkout procedure in full. This will update our system with your address and payment details allowing us to dispatch your order within 1 working day.

It is a great help for both us and the couriers if you can provide a telephone number. This is just in case the courier cannot find your address, you can be assured this information will not be passed on to anyone else.

If you are reading this as the winner of the auction then please simply click the button at the top of the page to check out now!

The following payment methods are accepted:

• Paypal
• Postal orders

Please DO NOT send cheques as these will not be accepted.

Payment must be received within 14 days of purchase. If payment is not received without good reason then we will open an unpaid item dispute with eBay to recover our eBay fees.

Terms of Sale

Contact us
We are here to help! If you have any problems or a general enquiry then please contact us by clicking the "Ask the question" link or by e-mail at sales@outdoorvalue.co.uk.

Faulty goods
All goods are brand new unless otherwise stated. If an item arrives damaged or faulty then it must be returned to us within 14 days of receipt. Please contact us about how to return faulty or damaged items.

Non-Faulty Goods
If you ordered an item incorrectly then you are welcome to return it for a refund or exchange. These must be returned to us in original condition and in the original packaging within 14 days of receipt. Please contact us for more information.

Feedback
We always do our very best to get your item to you as quickly as possible. If there is a problem with the item or delivery then PLEASE e-mail us before leaving negative feedback as we would love the opportunity to make things right.

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About Us

Welcome to Outdoor Value. We supply a wide range of outdoor goods including camping, fishing, bushcraft accessories and loads more. We deal with professional brands such as Gelert, Highlander and BCB so you can be assured our products are all of excellent quality. Being an online company enables us to buy in bulk and offer the best possible price to our valued customers. If you have any questions then please do not hesitate to contact us at sales@outdoorvalue.co.uk