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General FAQ's
Q: When can I expect delivery of my item?
Most of the items are posted next day of the payment, by first class delivery, emails are sent. Please check your post and inform us accordingly. 95% of the goods are delivered within 1-3 days by Royal mail. But in some cases Royal mail takes 4-13 days so please wait for such period and than inform us. We will make some other arrangements. We try utmost to satisfy the customers at all cost.
Q: My Item is faulty, or I have received the wrong item?
we apologize in advance if this happens, we are extremely sorry that you are not satisfied with the goods, please return the same in original condition, no stamps needed, use the same bag, cancel your address and just write, RETURN TO SENDER, make sure you tell us the defects, you will receive the replacement or refund as per your requirement, Also write down your item No. and I.D. No.
Q: I Would like a Refund?
Full refund on the purchase price of the item will be provided if the item is returned within 7 working days of receipt, and in its original condition. Prior to any return please get in contact with us through eBay, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.
Q: Why is the cost of P&P more than the cost of a stamp?
Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.
Q: Recorded Delivery & International Signed for Tracking Numbers not working?
A: Items that are sent by Royal Mail Recorded Delivery or Royal Mail International Signed for service are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. These are the terms and conditions of these services. We have no control over this. Please allow 18 days prior to making any contact with us regarding non-receipt. Note – Please also check the postal address as you supplied on the Paypal transaction receipt.
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