Fab c.1870s French Needlepoint Silk & Wool Stool Cover

1. Our items are antique or vintage and therefore we will only refund if the item has been demonstrably misdescribed, NOT if it is unsuitable for your house, and in all cases we will not refund the return postage.

2. Please note that items must have proof of delivery in order to qualify for Paypal protection therefore we only send items within the UK recorded delivery. Items sent abroad are either with a signature on delivery, and/or tracked or, if below £39 in value without either as it is automatically covered by the Royal Mail insurance. Any loss in the post, or damage, will be refunded once the post office has completed its investigation as sometimes a package will be lurking in the corner of a sorting office undelivered for one reason or another! Royal Mail policy is that a claim cannot be made for 25 days after posting in all cases.

3. If you are unhappy with the rate of postage quoted for that particular item please do NOT bid, we always add a minimum £1.00 for handling and indeed if we have underestimated the postage we honour our quote in all cases.

4. Due to the vintage or antique nature of our items at auction, they should not be expected to be perfect unless described as such, but we will always try our best to assist with any problems you may encounter and please, in the first instance come back to us with any problems you might have. Many thanks!