Payment options:
Cash: only on collection of your item (personally and NOT through a third party)
Paypal: Shipping is to the address you hold on file with paypal.
Credit/debit card: Please call customer services on 01923 774331 to make a secure payment over the phone.
Cheque: Must have cleared prior to arranging collection or delivery
Bank transfer: Please let us know at auction finish and we will send our bank details through
***Overseas bidders will need to send money through direct bank transfer OR paypal ONLY.
If you have paid via paypal and or credit card over the phone and are collecting, please note that you will be required to bring a copy of your payment/receipt and will be asked to sign a goods received form. This complies with the latest security measures and is in force to protect and safe guard our customers.
COLLECTIONS:
BY APPOINTMENT AT OUR WATFORD (HERTS) WAREHOUSE BETWEEN MONDAY-FRIDAY 9.30AM- 5.00PM by appointment only.
***WEEK NIGHT OR WEEKEND COLLECTIONS can be arranged at our SOLE discretion and is by strict appointment***
Funds must be cleared prior to collecting unless otherwise agreed with us.
SHIPPING RATES: any given time frame is from the point of CLEARED payment.
England & Wales: £65.00 (7 to 21 days)
Scotland- NOT Highlands: £100 (21-28 working days)
Ireland - North & South: £170 (up to 28 days)
International: P.O.A
***I do not make money on shipping, this is an exasperating issue, so please do not assume that I have added a few extra ££'s on, as this is highly insulting. I do not charge for packaging, but all items are sent out appropriately packed.
***The above list indicates one item shipped only, for additional items carried at the same time to the same address, please add a further £40 for each item added.
***Delivery is DOORSTEP, GROUND LEVEL only, so ensure that you have sufficient help when taking delivery of big & bulky items, carriers are NOT insured to lift items into your home, so please do not ask as refusal often offends.
***Delivery times are given as guidance and is dependent upon CLEARED payment for your item, do also ensure you have provided contact telephone number upon payment otherwise this WILL add delays to your delivery should you fail to not provide this information.
***Many carriers are working towards being Eco-friendly, therefore will try and group deliveries in together, do your bit to help the environment and help to ensure that we leave a wonderful world for our children & grandchildren! You can help by simply accommodating given delivery dates by the courier.
***Make sure that any damages/discrepancies are noted down at the POINT of delivery and on the DELIVERY note BEFORE you sign and the driver leaves. Damage claims cannot be raised with ANY carrier if you have signed for your goods and not marked down faults.
***Most deliveries will fall on a week day, so please ensure that you have provided a VALID TELEPHONE number as your delivery booking cannot be completed without one, likewise should there be a failed delivery, you may be subjected to a re-delivery fee.
AGAIN!!! Do ensure that you have correctly checked your item and marked down any faults prior to signing the delivery note as we are unable to raise any damage claims if this has not been noted down at the time of delivery.
*****IF YOU ARE NOT HAPPY WITH OUR SHIPPING TERMS, PLEASE DO NOT BUY FROM ME AND THEN COMPLAIN AFTER!!!*****
Insurance is obligatory and this gives added peace of mind knowing that should there be a problem in transit, the carrier is fully responsible for your item. This means that your matter will be dealt with as quickly as possible, and where necessary the correct steps taken with the least amount of disruption to you.
My chosen carriers are carefully selected as I have been burnt far too many times with rogue cowboy couriers.
Your insurance covers for loss and damage of your item when it is in the possession of the appropriate carrier. Please do note that insurance does not cover for items of glass and mirrors, but rest assured I would never send anything out unless it was appropriately packed.
Should there be a problem with your item upon receipt, please email me at the earliest opportunity and I will raise this with the carrier.