Return policy Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods within 7 days of receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost. 

Ready to fly (RTF) Aircraft
We have a simple procedure for Ready to Fly Aircraft. ANY FAULTS must be reported before the model is flown. If you attempt to fly the model then your model will not be classed as faulty and as such no refunds or returns will be accepted. This rule applies to ready to fly helicopters it sounds harsh but unfortunately some customers crash their models and attempt to then claim the model is faulty. 

We recommend you carry out a full flight checks and tests before flying. Whilst we perform a flight check on all RTF helicopters we cannot ensure that the heli is fully calibrated. Blade tracking and pitch etc will not be tested before dispatch. We will ensure that all electronics are responding correctly and that basic control is functioning. If you believe the helicopter is faulty you must inform us immediately. 

Please remember that remote controlled helicopters are not toys, we recommend that the minimum age for helicopters is 14 years old. We also advise that supervision be give to children above this age range and below 18. It is the responsibility of the user to ensure the safety of people and property around them when learning to fly these vehicles.