Returns
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item to the Seller. We aim to keep the process as simple as possible. You can return your order in its original condition to;
DIY Welding Ltd
Albega House
Kings Mill Way
Hermitage Lane industrial estate
Mansfield Notts NG18 5ER
within 14 working days of the date on which you receive it. The Buyer will be responsible for the item or items until they reach the Seller. For the protection of the Seller, the Buyer suggests a secure delivery method is used that requires a signature upon delivery. If the Buyer returns an item to the Seller which is faulty, or that the Buyer did not order or for any other reason which is the fault of the Seller, the Seller will pay you the cost of the return postage. In such circumstances, please telephone or e-mail the Seller in the first instance and we will let you know how you should send the item to us. All refunds will be paid within 30 days of cancellation of order. A re-stocking charge of 25% will be incured on returns if no fault of the Seller.
Complaints Procedure
If in the unlikely event that you have a particular complaint then please do not hesitate in contacting us on the free phone Number 0800 027 7449 or e-mail us at info@ diywelding.co.uk. At DIY Welding Ltd we welcome any feedback so please inform us of any services you feel we need to improve. We acknowledge all complaints within 5 working days and will provide you with a likely timescale for resolving the dispute. The Buyer will be kept informed of the progress of any disputes. All complaints will be dealt with in the strictest of confidence. At DIY Welding Ltd we believe in providing a complaints procedure which is effective and fair at all times | 
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