EVENING AIR -Yankee Odur Eliminating Car Gel Jar

All refunds are subject to a 10% handling fee and postage and packaging is Non Refundable. Refunds will be completed minus this 10% handling fee + Postage and Packing.
 
The cost of the delivery will be deducted from the refunded amount. If the goods were sent with "Free Delivery" then the cost of postage, paid by us, will be deducted from any refunds. The customer is responsible for postage for any returned items. We strongly recommend that the customer obtain proof of postage for any returned item(s) and we would respectfully, request that you notify us by email once the return items have been posted. 

Any defective product should in the first instance be reported to us and in return we will, pursue a replacement or refund. If we see it appropriate we will replace the item, at our discretion, however before any action is undertaken we will keep you the customer fully informed. 

All purchases are made in acceptance of our terms and conditions. 

Heaven Essence cannot be held responsible for any delays in delivery due to postal strikes,  an increase in seasonal demands or the carrier company being unable to deliver due to no one being available to sign for ordered parcel or any other conditions which are outside our control. 

At all stages your complete satisfaction is our aim so if you have any concerns or queries please contact us at heavenessence@tiscali.co.uk or phone us on 0845 224 0573 and we will endeavour to do our best to assist and resolve any concerns you may have.