ELEGANT MAGAZINE RACK Ivory Wrought Iron - SHABBY CHIC

ELEGANT MAGAZINE RACK Ivory Wrought Iron - SHABBY CHIC

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Payment

We accept payment by: Credit or Debit Card Paypal Postal Orders.  All Auction and "Buy It Now" prices include VAT.
Payment must be made within 5 days of the auction end. Unpaid items will be cancelled after this period and we will file a dispute to reclaim our eBay fees. 
Please ensure upon checkout you provide us the correct delivery address and your contact telephone number as we will need to contact you if you have purchased an item that is delivered by our delivery team. 
You can make payment via Paypal or call our Credit Card Hotline on 01865 847285 Monday to Friday 10am - 5pm.

• Payment
• Collection
• Delivery
• About us-Read me!
• Terms + Returns

Collection

You are welcome to collect your purchase from us but this is strictly by appointment. 
To arrange collection please call 01865 847285. Our warehouse is open for collections between 9.30am and 4.30pm Monday - Friday.
Please remember that we do require at least 24 hours notice to prepare your order for collection. 
Our warehouse address is;
16B Station Field Industrial Estate
Kidlington
Oxon OX5 1JD
This is located just off Banbury Road (A4260) on the North side of Kidlington before the turning to Oxford Airport. A map can be found on our official website (see our 'about me' page for the link) 

• Payment
• Collection
• Delivery
• About us-Read me!
• Terms + Returns

Delivery

We take great care packaging every item to ensure safe delivery to you. 
SMALL ITEMS
Small Items are sent via Royal Mail via 1st or 2nd class.

MEDIUM SIZED ITEMS.
Medium packages are sent with Parcelforce on a 48 hour delivery. Once your order has been processed and we have received cleared payment, your item will be dispatched and should arrive within 48 hours. (Very occasionally this takes a little longer so please allow 5 working days before contacting us). 
Please remember that all couriers are extremely busy in November and December and Parcelforce is no exception!! It may take a little longer during this busy period.

LARGER ITEMS OF FURNITURE AND DELICATE ITEMS are delivered by our own delivery team. All items are delivered as soon as possible (when in stock) and our aim is to deliver to you within a 14 day period. This is not always possible but we do try. 
Please ensure that our logistics department have a contact number so that we can call to arrange delivery. Our logistics department direct line is 01865 849988. Please do not hesitate to call our logistics co-ordinater for delivery information. 
Please note - we only deliver to mainland England and Wales.

• Payment
• Collection
• Delivery
• About us-Read me!
• Terms + Returns

About us-Read me!

Sylvester's is a small family business. We pride ourselves on customer service and feel that we offer a great range of items at unbeatable prices. We hope that you will enjoy browsing through our eBay shop. There you will discover wonderful products that are often difficult or impossible to locate elsewhere.  You can also visit our eBay 'about me' page. (that's the red 'me' icon at the top of this page!!) where there is a link to our website. 
We are sure you will be happy with anything you purchase from us and if you are -  please leave us positive feedback. 

Do remember that negative feedback is designed to expose unscrupulous traders, thieves and vagabonds which we certainly are not!!
We also get really upset when customers leave us neutral feedback as we really try hard to ensure a happy sale. If you have anything neutral or negative to say - please call us first as neutral and negative feedback cannot be removed once left.

• Payment
• Collection
• Delivery
• About us-Read me!
• Terms + Returns

Terms + Returns

Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.