Door Plaque / Sign / Personalised / Teenagers / Dolphin

Please be aware that I do not offer a refund on items that have been “made to order” which includes all personalised products.

I will offer a refund on all other products providing they are returned to me in their original UNOPENED packaging.  Returns must be reported to me through Ebay within 48 hours of receipt and received back with me within 5 days thereafter.  In other words, you must return the item(s) to me within 7 days of you receiving them.

Upon receipt of the returned item(s) I will refund your money in full, but I will not refund your return postage costs.  It is YOUR responsibility to ensure your purchase arrives back in my possession and in the same condition as you received it.  

Therefore, please use adequate packaging, and ensure you either return the item(s) by recorded delivery or ask the Post Office for proof of posting in case the parcel was to go astray, and you need to make a claim with them.

If on the rare occasion you should receive a faulty item … please contact me immediately and I will send you a replacement.  If I am unable to send you a replacement, then you will be given a full refund.  I may ask you to return the faulty item to me and if this should occur then I will of course refund your return postage costs.