FREE DELIVERY (UK ONLY) WHEN YOU PURCHASE 3 OR MORE FRAGRANCES FROM OUR LISTINGS/SHOP. YOU MUST QUOTE REF 234 ON PAYMENT AND POSTAGE & PACKING COST WILL BE REFUNDED. SORRY- THIS ITEM IS NOT INCLUDED IN THIS FREE POSTAGE OFFER (Please note- this offer does not include gift sets)
Payment must be made within 3 days of purchase to guarantee availabilty. All non-payers are reported to Ebay and non-payment strikes given.
UK Customers: CREDIT/DEBIT CARD, Paypal* or Bank Transfer or payment direct into bank account (strictly no postal payments)
EU Customers: CREDIT/DEBIT CARD or Euro or Sterling Bank Transfer. (If you wish to pay by *PAYPAL you must always ask BEFORE BUYING whether or not we can accept this payment method).
Customers outside EU: *CREDIT/DEBIT CARD or Sterling Bank Transfer. (If you wish to pay by *PAYPAL you must always ask BEFORE BUYING whether or not we can accept this payment method).
*PAYPAL - IF YOU HAVE AN 'UNCONFIRMED' ADDRESS ON PAYPAL YOU MUST ask before buying whether this payment method is acceptable, (If you are not in the UK, Usa or Canada your address will always be unconfirmed on paypal so please ALWAYS ASK FIRST B EFORE BUYING IF PAYPAL IS ACCEPTABLE
If you are unsure of what the above means please enquire before buying, we reserve the right to require payment by an alternate means to Paypal at all times.
*CREDIT/DEBIT CARD- WE OFFER INTERNATIONAL CREDIT/DEBIT CARD PAYMENT FACILITIES on request.
Shipping and Delivery
We provide a fast secure postal service, items are usually packed in secure quality postal boxes & sent sign for post.
Postal charges include postage, packaging, handling and in most cases postal insurance.
These are set prices and are non negoitiable (although discount does exist on multiple purchases and is generally on listing). If you do not accept these charges please do not buy from us.
We are happy to ship Worldwide
IMPORTANT
We DO NOT ship to Nigeria, Latvia, Yugoslavia, lithuainia, Slovakia, Bulgaria or any other eastern european countries so please do not purchase unless paying by sterling bank transfer- Please do not purchase otherwise, or it will mean goods will not be sent, payment will be refunded and upto 8% handling charge may be applied.
UK Shipping Charges & Delivery Times
The delivery options available to UK customers are:
- Standard Delivery. Royal Mail 2nd Class Standard or Recorded Delivery (depending on item). Unless otherwise stated/informed, your item will dispatch within 2 working days and should be delivered within 2-3 working days.
- Expedited Delivery. Same day guaranteed dispatch for orders placed before Noon, normally with next day delivery. Expedited Delivery items have priority over Standard Delivery and we will always endeavor to dispatch orders received after Noon on the same working day but cannot guarantee to do so in which case they will be dispatched on the following working day. Charge minimum of £5.50
International Orders
All orders are dispatched via Royal Mail Airmail on a standard service. Please allow 7-10 working days for delivery.
Delayed or Missing Orders
Although orders generally arrive within 1-3 working days please allow up to 5 working days from notification of dispatch.
After 5 days you can usually track item using Royal Mail website & tracking number provided to you on paypal or ebay messages. If nothing shows on royal mail website it generally indicates that delivery has been attempted and a 'collect from sorting office' card will have been left, if you have not received this card it is best to phone your local sorting office as this is most likely where your parcel will be.
Royal mail always allow reasonable time for a customer to collect where they have been unable to deliver, uncollected items that end up getting returned to us by royal mail will incur normal P&P&H cost (as shown on listing) and be resent therafter. Alternately returns policy applies.
Missing orders royal mail allow upto 15 days after expected delivery date for item to arrive, this also allows time tracking information to appear on royal mail website.
Any further queries should be sent via ebay to us and will normally be answered within 2 days.
Terms and Conditions
These terms and conditions apply to all transactions conducted on Ebay from ourselves. By purchasing from us you accept and agree to be bound by these terms and conditions. If you do not agree to these terms and conditions then please do not purchase from us.
We reserve the right to alter these terms and conditions at any time without notice.
All website design, text, promotional emails, graphics, logos, button icons, images may not be used without our written consent.
Product Details & Images
We endeavor to ensure that all product details including size, weight and type used in any descriptions are accurate and up to date but cannot be held liable for any loss over and above purchase and post and packaging costs where an inaccuracy may occur.
All images used are provided for illustration purposes only to aid customer selection and choice. Slight variations such as colour or packaging may exist between the illustrative and actual product received and will normally be noted on listing.
Liability
We hold no liability in relation to the use and application of products. Descriptive statements on this site do not in any way replace the customer?s responsibility to seek medical advice where appropriate prior to using any product nor to ignore manufacturers instructions. The information and contents on our listings are solely designed for descriptive purposes of what certain products themselves afford. Should you experience any allergies, adverse reactions, irritations or other unusual effects then we advise you to immediately seek medical advice or treatment.
We cannot be held liable for any loss you may suffer from third parties through any unauthorised use or access of our listings or Ebay account, nor for any problems incurred during delivery.
Pricing
All prices are displayed in GBP (Sterling) and are exclusive of postage and packaging fees. Customers ordering from countries using other currencies accept that the actual price paid may vary depending on prevalent exchange rates over which we have no control.
Delivery Times and Charges
We aim to dispatch your order within 2 working days with delivery to our customers within a further 1-3 working days however actual delivery times are dependant on the actions of our chosen agents which will normally be Royal Mail.
In exceptional circumstances order dispatch or delivery may be delayed and we accept no liability for any loss incurred due to any such delay.
Deliveries must be signed for by an adult aged 18 years and over, on receipt of order.
Late dispatch
Due to product demand/miscalculation items may, on the odd occasion, be delayed in dispatch time, where this happens and we are unable to deliver within a reasonable time period you will be informed and given the option to cancel your order or alternatively request an alternate product. All products will be delivered within the permissible time allowed by ebay.
Statutory Rights
These terms and conditions do not affect your statutory rights as a customer.
Credit and Debit Card Security
All credit and debit cards are processed on a secure server using 128 bit encryption, they are never held in text on any website.
Our service provider for card transactions are Paypal who use the latest and best technology to prevent fraud on the internet and are recognized worldwide for sending and receiving payments online in a secure and safe way. You will be exempt us for any liability resulting from any loss of data or otherwise by the service provider
Product Guarantee
We guarantee that all the products on the website are 100% genuine and authentic and all items are quality checked before dispatch.
Returns Policy
All orders and items are fully checked prior to packaging and dispatch, should you decide to return product we are happy to provide a purchase price refund (excluding any postage and packaging fee) providing following conditions are met. Items should be unopened, unused and returned in all their original packaging including any seal wrap unopened.
There will be 20% restocking fee of the final value of the item. Shipping charges are not refundable. This policy includes unclaimed / refused shipments or undeliverable at the address given (this charge only applies if full postage is not repaid to resend).
Used or damaged products cannot be refunded. items not returned as described will not be eligible for a refund and we will require the customer to pay an additional postage charge in order for the item to be returned back to the customer.
Item/s should be returned within 7 days of purchase by sign for delivery
We only sell 100% Genuine Branded Products from recognised and authorised suppliers.
All of our products are BRAND NEW, they are NOT either seconds or returns, and are supplied in their original packaging and in the same condition as if you were to purchase them from a High Street Retail Outlet unless otherwise stated i.e. testers
We are contactable via ebay and usually respond to messages within 2 working days.
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