We have produced the following list of frequently asked questions. If your question isn't answered below please contact us.

1. PayPal. We prefer PayPal; it is the fastest and safest way to pay for your eBay purchases. We do not pass on PayPal fees to customers.
2. Cheques or Postal Orders. We accept sterling cheques drawn on a UK bank account or UK postal orders. Please make them payable to Stuff U Sell and post to: Stuff U Sell, 8 Commercial Way, Abbey Road, London, NW10 7XF.
3. Cash on collection. We accept cash on collection for most items. However, this must be completed within 7 days of the auction ending. Please bring the exact money, including any collection fee as per your eBay invoice.
4. UK bank transfers (BACS or CHAPS). We are happy to be paid by direct bank transfer from a UK bank - please contact us for our bank details. Your payment will need to include any bank charges. International bank transfers are not possible.
5. Banker's drafts. For high-value items we accept banker's drafts drawn on a UK bank account. We may still wait until payment is in our account before releasing the item.

We do not accept any forms of payment other than those stated above. In particular, we do not accept:

Postage & Packing
2.1 Handling agent. Once we have accepted payment, the item is the property of the customer. All customers are invited to collect their items should they so wish. By selecting a shipping option and paying our postage & packing charges the customer appoints us as a handling agent.
2.2 Shipping agent. Customers cannot choose their own shipping agent. They are welcome to arrange shipping themselves if they do not wish to use the agent stated in our listing. In this case any associated collection fees apply and the customer is responsible for the packing and collection of their item by their appointed agent.
2.3 Loss or damage waiver. We are not liable for any loss or damage once your item has been transferred your shipping agent. Any loss or damage incurred during the shipping process is a matter between the customer and the shipping agent. We cannot make any claims on customer's behalf, but are happy to help/advise customers making claims against shipping agents. We are able to take out insurance on most items, this is optional.
2.4 Worldwide shipping. The customer is responsible for any local taxes and import duties associated with shipping outside the UK.

Collections
3.1 Collection window. You have 7 days from the end of the auction to collect you item(s). A collection charge usually applies: please check the listing for details. If you fail to collect within 7 days your item may be resold or donated to charity.
3.2 Uncollected item process. Your eBay invoice contains all the information you need to arrange a collection. You will receive one reminder prior to the collection window expiring.
3.3 Storage penalties. We will ensure that your item is safely stored for 7 days after the auction closes. This is sufficient time to arrange collection. Should we agree to hold your item longer (see 3.1) we will charge storage costs of £25 per item per week (or part thereof) after this time. Auctions consisting of multiple parts will incur multiple storage charges.

Returns & Refunds
4.1 7-day limit. Any claims for returns & refunds must be made within 7 days of receipt and prior to feedback being left.
4.2 Material difference. Refunds can only be processed where an item, on leaving our warehouse, materially differs from that outlined in our listing. By "material difference" we mean a clear listing error, or misrepresentation, which in our opinion materially affects the item's value. Loss or damage during shipping is not grounds for a refund from Stuff U Sell (see 2.3).
4.3 Refund process. Refunds are only issued once an item has been returned and checked against the claim. Where we have made an error, we will process a full refund. We may choose to pay your return postage costs but we are not obliged to do this. We will only refund return postage charges authorised by us. Items should be returned using the packing materials in which they were sent.
4.4 Items not returnable. If an item is returned without appropriate grounds, we are not obliged to give a refund. In the event we refuse a refund, the customer must pay a further postage charge if they wish to have the item back. Failure to pay this charge within 7 days may result in the item being resold to cover our costs.
4.5 Our liability. Without exception, our liability to the customer is strictly limited to the price paid for the item.