Change or cancel order / Returns - Please email us on sales@kreshay.com or contact us on 07531860738. This e-mail address is being protected from spambots, you need JavaScript enabled to view it or contact us on 07531860738 if you wish to change or cancel your order. However if the item is already packed and dispatched, then we are not in control to change or cancel the order. You may return any purchase from us within 7 days of delivery for a refund as long as the item is in the same condition as delivered 'new condition' with all the original packaging.If you decide to return the item because you have changed your mind, we will be able to collect the item from you but the cost of collection will be deducted from your refund.Any products you decide to return must be unused in their original packaging and accompanied by your proof of purchase - receipt confirming your purchase. 

After 7 days of receiving the item, you wish to return the product because it is faulty we can assist you in sending the goods back to the manufacturer but would deduct the cost of collecting the item from you and posting it back to you once the item has been repaired or replaced.
 

Distance Selling Regulations - Distance selling regulations states a customer has the right to cancel the contract at any time up to 7 working days starting the day after delivery; you have a right to cancel the order for any item purchased on this shop for a full refund. To cancel, you can email us or write to us (see contact us for details) within seven working days of delivery of your item (s), quoting your order number. You must take reasonable care of the item(s). The customer has a duty of care while the goods are in their possession. You should also have the receipt in order to return the item (s) back.

Manufacturers’ warranty- All items on this website comes with a manufacturers warranty of 12 months which is provided by the manufacturer, Some items will come with longer warranty periods and this will be normally mentioned on the product manual. If a problem occurs with your product you could contact us for assistance or the manufacturer to either replace the product or repair it. You could always contact us for advice.Below you will find some of the contact numbers of manufacturers whose products we sell.

You can cancel this order within 7 days after we have received it.
You can return new, unopened items from a cancelled order within 7 days after they have been 
delivered to you. Items should be returned in their original packaging.
For more information on cancelling orders and returning items, see the Our Returns Policy page.

Please note that if you wish to return goods under our Approval guarantee, you have 7 days from receipt of the goods to return them to us. 
If an item is faulty please contact us and we will arrange an appropriate remedy.

Goods must be returned 'As Sold' in the original packaging with all components and  accessories.

We provide a period of 7 working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges.

As a business seller we are obliged to offer a full cash refund including the original postage and packaging costs if the buyer has cancelled the purchase within 7 working days after they’ve received the item. After that period, any returns made, the cost of postage would be borne by the buyer. 


We are unable to accept returns from unwanted  and non-faulty items after 2 weeks of you receiving the item.

You must  return of the unwanted items at your own expense and risk. We can arrange collection of the item but will deduct the shipping costs from the amount paid for the item.
 
 

Breville - 0800 52 5089 
 

Delonghi- 0845 699 6845 
 

Kenwood - 0239 239 2333 
 

Tefal - 0845 725 8588  
 

Sewing Machine Direct - 0800 092 5215

 

Your Privacy - We ensure to keep your details private and secure. Your details will be kept confidentially and will not be passed on to a third party. We will only update you on our latest offers as when it is available and with your consent.

The European countries we would post to:-
Channel Islands (Jersey and Guernsey)
Ireland (Republic of)
Belgium, Luxembourg, Netherlands
Corsica
Denmark, France, Germany, Monaco
Italy & Spain
Austria, Vatican City State

Postage to Ireland Sterling 15.00 and postage to Poland would cost Sterling 29.00.
We can post items internationally as well, please contact us to know the charges for postage to International countries.
Please contact to find out postage charges to the other countries within Europe
If you need to return the product within 7 days, you pay th return delivery charges. This applies to European destinations only (excluding UK).