i-Proshopx has partnered with DHL | TNT | EMS | Speedpost to provide the fastest and most reliable shipping services to our customers. For your convenience, whenever we ship an order, we electronically mail a shipping confirmation notice including the tracking number for your reference. You can easy check the delivery status online.

We reserved our rights not to send Argentina, Chile, Hong Kong, China, Russia, Colombia, Ukraine, Africa, Gibraltar,Saudi Arabia, St. Pierre and Miquelon,Bulgaria, Gwadloup, Malta and Italy.

For other countries, we decide to deliver the good or not by considering the buyers feedback and their location. We will offer the buyer FULL REFUND and leave POSIVITE feedback if the above condition is not acheived. Please agree it before you bid it.

• All the transportation cost is buyer responsibility.
• All the destination country local tax is buyer responsibility , all the items will description as a "GIFT"
• No refund and return except the items is discrepancies and which items needs to return within 30 days.
• Please send us your contact number as mentioned above which may need for your local customs inspection. We will not send to the above location if your contact number is not presented.
• We reserved our rights not to delivery to some countries which are not mentioned above.
• The above delivery time is not included the local Customs Inspection. For some countries like, such as Italy, it may takes around 14 days for the inspection. Please make sure you are agreed it before you bid it

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Every item you purchase from excel.store is covered under our 14-day limited warranty against defects. our14-day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by TradePort. TradePort's Limited Warranty terms and conditions may vary by product.

Here is the delivery of 4-day Limited Warranty:

• Our item is guaranteed against defects : The valid period of replacement is 14 days after your receiption. Please get our admission before shipping out. Please make sure it is not due to your misuse. Please note you have to pay your return S/H fee and our re-shipping fee.
• We do not make any refund or reimburse S/H fee charges. Only replacement would be made.
• No Matter what the reasons of your return, you have to be responsible for the re-shipping fee. Please pay the fee to us before returning your item.
• you want replacement, you must :
  a. return the whole item(s) in their original condition, and
  b. email your replacement request to us & get our instructions
• Note before returning items to us:
  a. include the original packing slip indicating which items are being returned,
  b. have a word RETURN on your returned package.
  c. return your items within 14 days from reception of goods
• Return shipping address would be emailed to you after receiving your replacement request.
• There is 25% of restocking fee for any returned non-defective item(s) due to the problems of driver compatibility, software conflicts, improper installation and your computer compatibility.

For additional warranty coverage above and beyond our 14-day Limited Warranty, there are options available:

eBay and N.E.W. Customer Service Companies, Inc offer Service Plan coverage available on most new, used, and refurbished electronics sold on eBay. If you have a question as to whether or not a product you're considering purchasing or have purchased is eligible for coverage, simply contact the N.E.W. Customer Service Group by phone at 866-212-1967 or visit their web page at www.ebay.com/warranty

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