In the unlikely event that you are dissatisfied with your purchase on the grounds of it not matching the original item description entirely, we will gladly offer you a refund of the total end of auction (minus the shipping charges and 10% re-listing fee). Please note we do not accept returns due to items not fitting so please ensure you are ordering the correct size. The item must be shipped back to the address communicated within 14 days from date of receipt. The item must be shipped back in the original condition dispatched, that is to say that, where applicable, all labels, tags, care booklets, dustbags, etc should be included intact. In no case whatsoever will a replacement or a reimbursement (we reserve the right to choose which) be done before we receive the returned item as described above.