IF A PRODUCT IS FAULTY WE WILL EXCHANGE IT (JUST EMAIL US).
IF IT IS MISSING A MINOR PART WE WILL REPLACE IT (JUST EMAIL US).
Pictures are for illustration purposes only
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What to do next when the Auction ends |
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Opening Hours |
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· Just press the "Pay Now" or "PayPal" button. If paying with PayPal just click continue and they take care of everything.
· If you wish to pay by another method Ebay will send you an email with all payment details. This is usually instant but can take up to 1 hour during busy period. |
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· We are a Business, not a Private seller, and work Office hours Monday – Friday.
· We are not open at weekends or Bank Holidays.
· We do attempt to respond to all emails within 48 hours but there can be delays after the weekend and particularly after a Bank Holiday. |
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Payment Methods |
We prefer Payment via PayPal, BUT you must have a confirmed PayPal address.
If you do not have a confirmed address please pay by another method
or see the following link on how to get your address confirmed: CLICK HERE
(If your address is not confirmed your payment will be refunded less £25 held as a non refundable deposit) |
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Other Payment Methods |
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Normal Clearance Times |
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· PayPal Echeque (normally Debit Card)
· Bank Transfer
· Internet Banking/Transfer
· Cheques & Postal Orders
· Cash on collection
· Cash over the counter at any NatWest Bank |
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· 10 days
· Immediate from NatWest
· 3-5 days from other banks
· 5 Working days
· Immediate
· Immediate |
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Postage And Packing |
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Our postage rates include the expense of shipping, labour and high quality packaging.
(Please remember that it costs more then just the price of carriage to dispatch goods). |
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The rate quoted is for UK MAINLAND (Excluding N.Ireland, IOW, IOM, CI, Scottish Islands, etc).
For other areas please click HERE |
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Collection with cash payment is usually possible from our Crawley Offices between 10:30 – 16:00 Monday to Friday.
BUT please contact us for more details as not all items are available for collection.
If collecting there will be a 5% charge; this is because items are normally shipped direct from our supplier, so we need to get the item to our Crawley Offices. We will also need 24 hours notice. |
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Please note we do not sell items from our premises - items must first be purchased via EBay. |
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Combine Shipping - We do not offer discounts other than those stated in the listing |
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DELIVERY TIME |
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Upon Receipt Of Item |
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· Items are normally dispatched the next business day after payment has cleared using a next day service (weekend excluded).
· All deliveries will require a signature. Please ensure someone is at the address to accept the item.
· FAILED DELIVERIES - If a package is not signed for, it will be held at your local depot for 3 days waiting for collection, then returned to us. All returns/re-delivery to us will incur a 2nd postage charge.
· PACKAGE CONTENTS - Any missing parts must be reported within 3 days. |
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DAMAGED IN TRANSIT - All damages must be reported to us within 3 days.
· By signing for the product you are stating that it is in good order.
· Please check box for any damage (large tears or flattened corners).
· Examine the product for any visible signs of damage.
· If you notice damage or you are unsure, you must sign for it as damaged or unchecked.
· If this is not noted we are not able to claim from the courier company!!!!!!
· Also you, the buyer, have accepted the product. |
TERMS AND CONDITIONS:
Pictures are for illustration purposes only (normally supplied by the manufacturer)
Warranty
· All Warranties are Return To Base
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As a guide to this items warranty please refer to item description. Otherwise our general warranty is 7-Day Return To Base Warranty.
· If your item is faulty please return it for an exchange.
BUT you must first request an RMA (Returned merchandise authorization) and a returns form
· In all cases, buyers pay shipping at their own cost to return products for exchange or refund, and postage cost is non refundable.
· Refunds are only issued after you have agreed to and accepted the mutual Ebay cancellation.
Laptop batteries are not tested and are excluded from the warranty. In general Laptop batteries start to deteriorate after 2 years (dependent on use) so it is possible you will need to replace the battery. You may strike lucky and find a new battery has recently been fitted. Chances are that it will be somewhere in between. New batteries are available for around £25 on ebay. Please keep this in mind when bidding.
Feedback |
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Non-Payment |
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General |
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· We take our feedback very seriously and do attempt to resolve any problems on a timely basis.
· We are proud to have one of the highest feedback ratings on Ebay (UK).
· If you do have a problem with any item please contact us first to allow us the opportunity to rectify it. |
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· By bidding you enter a binding contract to purchase the item.
· If any member does not pay after winning an auction or the item was purchased in error - we reserve the right to charge a £15 cancellation fee as a contribution to our costs.
· This includes parents who let children use their account and members who allow third parties access to their account. |
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· Please organise payment within 3 days from the end of the auction.
· If payment is not received within 7 days the item will be relisted.
· The £15 cancellation charge is only a contribution towards the listing fees and our administration costs – But we reserve the right to pursue payment for our full costs, and 3rd party costs, if we deem appropriate. |
Open box/Graded items.
These items are sold in perfect working order, complete with all accessories (unless stated otherwise in
the listing). These items are a mixture of: display models, unwanted gifts, ex-demo, reconditioned, or
similar. Most items are in excellent condition but to avoid misrepresenting this item in any way please
accept that there may be some cosmetic blemishes/scratches etc.