ABOUT US

UK PROTECTIVE has been selling on Ebay since 2007, our product, prices and service has allowed us to provide the business and domestic users again and again.  We are specialised in workwear, protective clothing and PPE, however, since our product, prices service has appealed to different type of users, we have expended to at the moment of over 2000 different line of products carries in stock at any one time.

We have our own in house printing services to offer customer personalised workwear and PPE, we offer traditional and latest printing technology on workwear, from black, gold, silver to thermo-reflective.

Our stock covers most of business users’ Protective clothing, office supplies, cleaning supplies, and products excel in domestic uses.

We continuously seek for new products for customers from electronics to small personal accessories and new services that we can provide.  If distributor seeks for new distribution channel  and think we can help, please do give us a call

Contact us

We welcome your comments and enquiries; please send questions about items for sale via the 'Ask Seller a Question' link on the item listing or eBay message board. We will reply your e-mail within 24 hours in business hours.

Postal Address: General Protective Enterprise Ltd.
Unit 1A, Pavilion Way
Loughborough
LE11 5GW

Telephone: 01509 276264

Fax:            05601 162596

E-mail sales@ukprotective.com

Skype: ukprotective

Our office Hours: 09:00 to 17:00 Monday to Friday

We reserve the right to cancel the contract between us under any of the following circumstances:


1. We do not deliver to your location

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered, or any delay or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Liability

A.     to make good any shortage or non-delivery, or

B.  to replace or repair any goods that are damaged or defective,

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits,business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods.

Failure of delivery of goods

If goods are returned to us due to the customer failure of collection or in any other circumstances, we will either

A.    Refund for the item (s)

B.    Arrange a redelivery for the order at the customer cost.

Non payment of items

We reserved the right to recover any cost arising from no payment of goods, generally 10% of item price + £1.00 administration charge.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing via Ebay Message board within 14 days of the delivery of the goods in question.

If you do not receive goods ordered by you within 15 days of the date on which you ordered them, we shall have no liability to you unless you notify us in via Ebay Messaging board to address the problem within 30 days of the date on which you ordered the goods.

If you notify a problem to us under this condition our only obligation will be, at your option:-

Combine Postage

You only pay maximum £10.00 posatge when you see the above Max £10 Postage logo on our listing. We are offering the combined postage discount to reflect the lower costs of packaging, posting, purchasing, and seller fees when customers buy more than £10 on Postage. All Combine items will send by Royal Mail Tracked parcel services or Parcel Force24 or 48 services. This will normally take 2-3 days to delivery. If you want item in your order delivered via different services, please order them as different transaction, otherwise we will dispatched in the most appropriate way for the order.

We will always aim to dispatch your purchases by the most economic method with consideration for the value of the item(s) and the urgency with which you require them. To achieve this we have contracts with a number of couriers. Most small items and items to international destinations will be dispatched via the Royal Mail and have few restrictions. Larger or heavier items will be dispatched via a specialist courier and restrictions and surcharges may apply to certain destinations.
Postal Restrictions and Surcharges

We can only dispatch orders to UK Postcodes
Restrictions and surcharges will apply for orders which weigh over 5kg (including packaging) with destinations in Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PA49-50, ZE. Northern Ireland, Isle of Man, SCILLY ISLES, BT, IM, TR21-25

Channel Islands Customers
Order with the combined weighing over 2 kg cannot be dispatched to the Channel Islands. So please contact us to check the weight of the item you want to purchase first.

For most cases where an order weighs between 5kg and 30kg with a destination in Zone 2 or 3 the following delivery charges will apply:

Zone 2 24 Hours Maximum £22.00
Zone 2 48 Hours Maximum £16.00

Zone 3 24 Hours Maximum £22.00
Zone 3 48 Hours Maximum £16.00

Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3.
Zone 2
The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Zone 3
Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25.
BFPO Addresses
Please contact us before ordering items for delivery to BFPO addresses as restrictions may apply for some items.

The most you will have to pay for delivery for multiple item orders (excluding destinations in the Highlands, Islands, Northern Ireland and the Channel Islands) is £10.00. All prices include VAT at the current rate.

To take advantage of these prices you may need to click the 'request total from seller' link during checkout. You should then wait for a combined invoice from us. If you are at all unsure please contact us or call us for free on 01509 276264

Optional service.
Royal Mail Safeplace™
We are able to offer you the option to have your order delivered to a secure area or neighbour with Safeplace™ from Royal Mail. This service only available with Royal Mail Track n Trace service and for ordered item(s) combined weight upto5 KG

More choice
When you buy bulkier or fragile items for delivery to your home, or it may not be convenient for you to wait around all day to receive delivery of your order. We now offer a new Royal Mail service which allows you to specify a safe, alternative delivery option – meaning you won’t need to arrange for redelivery, or make a special trip to your local delivery office.

Safe first-time delivery
With Safeplace™, when you place an order with us you will be able to nominate a 'safe place' as an alternative delivery point. This can be either a secure weather-proof area on your property, or a near neighbor. Your instructions are shown on the address label, so the postman will know where to leave the item if you are not at home when delivery is attempted. He will also leave a P739 ('While you were out' card) informing them where their item has been left.

Click Here to download the combined postage details.

Order with the combined weight under 1 KG, we normally dispatch via Royal Mail, 1^st Class, 2^nd Class or with Recorded Delivery, for more details of the service, please go to Royal Mail website.

Royal Mail Tracked™ Order with combined weight between 1 to 5 KG is normally delivered by via this service.  

Royal Mail Tracked™ ensures you know where your goods are, from dispatch to their safe arrival into your hands.  With Royal Mail Tracked™ your customers can now provide specific Safeplace™ delivery instructions when ordering their goods with you.

Track your package online

You can use Royal Mail online Track & Trace facility to follow the progress of your delivery. Simply enter your barcode reference number for the item.

Order with the combined weight between 5 and 30 KG, we would normally use Parcelforce as our preferred delivery courier.

Parcelforce 24

• Guaranteed* next working day parcel delivery across UK zones 1 and 3.  Zone 2 is normally 2  or 3 working days
• Real time tracking and online electronic signatures upon delivery
• Individual parcel limit 30kg but no maximum consignment weight
• Maximum parcel length 1.5m and 3m maximum length and girth combined
• £150 compensation included in price
• Enhanced compensation up to £2500 available for an additional fee
• Parcelforce Worldwide services cannot be used to send items addressed to Post Office® boxes in the UK, as a signature upon delivery is required for all our UK services

Parcelforce 48

• Guaranteed* 2 working day parcel delivery across UK zones 1 and 3.  Zone 2 is normally 3 or 4 working days
• Real time tracking and online electronic signatures upon delivery
• Individual parcel limit 30kg but no maximum consignment weight
• Maximum parcel length 1.5m and 3m maximum length and girth combined
• £150 compensation included in price
• Enhanced compensation up to £2500 available for an additional fee
• Saturday delivery available for extra £12 per consignment
• Parcelforce Worldwide services cannot be used to send items addressed to Post Office® boxes in the UK, as a signature upon delivery is required for all our UK service

We reserved the right to choose which service to deliver your order.

Returns

Not all sellers are the same!

General Protective Enterprise Ltd. accepts returns for any reason within 30 days of receipt.

Our Returns Address is:
General Protective Enterprise Ltd.Unit 1A, Pavilion WayLoughboroughLE11 5GW

Please include a note advising if you would prefer a refund or replacement

We provide free returns service for faulty or mis-described items only. (applies in the UK only)

At UKProtective Trading we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, UK Customers have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. Otherwise, we can accept returns of complete product, which is unused and in an "as new" condition together with any free gifts or similar.

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unused (with any packaging and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (excluding postage and handling charges).

We can only accept the return of opened items or if they are faulty.

Refunds will be made within 5 working days of receipt of product to the PayPal account or Card that you used to pay for the item.

We cannot be responsible for items which are not received by us and would recommend that you use a recorded service to return valuable items

Refunds will be made provided you return the item to us in an "as sold" condition and in its original packaging with any free gifts or similar offers.

Where an item is lost during delivery we will dispatch a replacement product.

Where an item is returned due to colour different to your expectation, we will only refund the item cost excluding delivery charges.