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I M P O R T A N T I N F O R M A T I O N O N P & P / S H I P P I N G . . .
(answers to most of the commonly asked questions about postage, packing,. timescales, delivery, insurance etc are all here)
Here's the boring (but necessary) bit . . . a range of delivery options is available: please choose the one that best suits your timescale... in other words please don't opt for 2nd class post because it's the cheapest and then ask us to "send urgently for my wedding this weekend". We ship by the method you choose - end of story. Please also consider using Recorded Delivery as fewer parcels go missing this way. The package may be too large for a letterbox so, if no-one is at home, your local sorting office will hold on to it for a few days for you to collect or to re-arrange delivery. If you feel your order is late, please contact your local Royal Mail Sorting Office first, as in 90% of cases of reported "non delivery", the parcel turns up at the Sorting Office! If they say they don't have it, please contact us and we'll do our best to trace it for you.
Please remember what Royal Mail quote (often slightly different from what eBay advises!). This is taken from www.royalmail.com
UK Customers:
We "post items on your behalf"... in other words, it's the same as you posting something to yourself so choose the level of speed and safety you require as any risks you take are yours.
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2nd class post - Royal Mail try to deliver most 2nd class post by the 3rd or 4th working day after posting
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1st class Recorded Delivery - Royal Mail try to deliver all mail by 2nd working day after posting (most within 1 working day). Recorded Delivery does not make delivery any faster, but purely provides a signature upon delivery, making it a little safer than standard post.
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Special Delivery - Royal Mail guarantee to attempt delivery by 1pm the 1st working day after posting. If late they will refund postage costs.
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APC / Fastway Carriers - we reserve the right to occasionally (depending upon parcel weight and destination) to send the order by carrier. This is at least as fast and as safe as by Royal Mail.
Postal Insurance:
It's important you know how this works... if something should go wrong this is the information we will both rely on to sort out a replacement or refund for you. By buying from us you are agreeing to these conditions. We get Certifcates of Posting for every item and you can see from our feedback that we're honest eBayers but, occasionally, something goes missing in the post. We highly advise taking out Postal Insurance for the tiny amount it costs but we cannot force you, so it's important that you understand what happens with any lost parcels with and without Postal Insurance...
With Postal Insurance - should an item go missing we can process the claim immediately and can send a replacement item without having to wait on Royal Mail settling the "lost mail" claim. As long as you report the non-delivery officially through eBay and agree to follow our requests (such as contacting your local Royal Mail Delivery Office before lodging a claim), we can normally arrange free replacements for you within 48 hours of reporting the problem. In exceptional circumstances we can refund you in full. We'll discuss the details in the unlikely event you need to claim but the main thing to remember is that with Postal Insurance we can send you replacements almost immediately.
Without Postal Insurance - if an item goes missing we will help you claim from Royal Mail (remember we "post items on your behalf"). Royal Mail do not class an item as "lost" until the 15th working day after the date of posting which means you need to wait 3 weeks (15 working days) before you can claim... it can then take them another 2-6 weeks for Royal Mail to process your claim and refund you. We cannot refund you or send a free replacement until the Royal Mail claim is settled, otherwise you could be refunded twice. In the meantime you are free to buy a replacement item. There's no point arguing with us about this should the situation arise - this is the agreement you make with Royal Mail every time you post something.
Non-UK Customers:
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Airsure is another Royal Mail service which is slightly faster than standard Air Mail and has the added protection of on-line tracking. If you choose this option we will email you once the package has been shipped, giving you the consignment number. This allows you to trace it through www.royalmail.com.
Please check our feedback... you can see we're honest eBayers so if you have any problems at all please contact us and we'll do our best to help. Our showroom number is 08456 589 100 (local rate) from within the UK, or +44 (0)1555 890111 from outside the UK.
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