After winning an item at auction or completing a Buy It Now purchase, please checkout following the eBay links as this will update our system with your address and payment details. Your order will normally be posted within 7 days after confirmation and verification of your payment information.

We accept all major credit / debit cards or paypal. We do not accept cash, cheques or postal orders.

Payment must be received within seven (7) days of auction close. Unpaid auction wins will be forfeited after seven (7) days and a Non-Payer report will be filed with eBay to recover the closing fees of the auction. If you wish to combine multiple auctions for shipping, please make sure the closing dates from the first auction to the last auction are within seven days before submitting payment.

Your item will be despatched via Parcelnet courier. Most of our orders are despatched within 7 days of cleared payment being received.

Destination	First Item	Each Additional Item
United Kingdom (Mainland)	£4.00	Free
Northern Ireland, Channel Islands, Isle of Man	£5.00	Free

Your order will normally be posted within 7 days after confirmation and verification of your payment information. No pickups are permitted.

Deliveries to Northern Ireland can take up to 21 days.

Multiple Orders
Please note that if you are bidding on more than one item, to receive free shipping for additional items you MUST wait until ALL your auctions have been won before going through our checkout. When this has taken place, you should then proceed to checkout for one item and your other auctions will then be included in your order with no additional shipping cost.

We offer a 30 day refund for any product that you are not happy with. To return something you have bought please email us: thebigdiscountstore@otto-uk.com informing us of the reason for the return.

Unsuitable goods
Not applicable on electrical product unless faulty.
You have the right to ask for an exchange or refund for any goods on your order that is not suitable within 30 days after the day on which you received your goods. You can return items (includes swimwear - plastic strip must be intact), as long as they're 'as new', which means:

• Goods must be complete, unused and in the same condition as purchased with all packaging intact.
• The cost of postage and packaging is to be paid for by you.
• We won't be able to refund or exchange the item until we have received the parcel back and our Returns Department has inspected it.
• You must notify us of your intention to return goods at thebigdiscountstore@otto-uk.com before any returns can be accepted.

Items you cannot return include:

• For hygiene reasons, we cannot accept Ladies/Mens underwear (excludes bras) unless they're faulty. Please send them back by recorded delivery in order that you receive proof of posting from a Post Office when returning goods.

Faulty/Damaged or Incorrect goods
We hope you receive all our goods in perfect condition. However, if due to circumstances outside our control you receive the wrong item or the item is faulty, please notify us at thebigdiscountstore@otto-uk.com and we will resolve the problem straight away.

• If an electrical product becomes faulty within 12 months of purchase, please notify us via email, we will request the item to be sent back to us for inspection and we will reimburse any postage costs incurred. We will then exchange or refund.
• If a product is faulty or damaged please notify us within 7 days from delivery. We will request the item to be sent back to us for inspection and we will reimburse any postage costs incurred.
• If you receive the wrong goods please notify us within 7 days from delivery, we will arrange for collection of the item with our courier company and we will match the direct cost of the delivery charge, so there is no additional cost to you.
• E-mail us at thebigdiscountstore@otto-uk.com.
• We wil not be able to confirm your refund until the item has been fully inspected by our Returns Department

Your statutory rights are not affected.
Thank you for shopping with the The Big Discount Store.
If you have any queries please contact us on 0800 316 0511

We are here to assist you during normal office hours, if you would like to contact us, we can be contacted by using the 'Ask the Seller a Question' link at the top of the page or via email at thebigdiscountstore@otto-uk.com