7 Days of receipt

The item(s) you have ordered can be returned for a store credit or exchange within 7 days of receipt. Please check all items upon receipt for the correct size and condition. All items must be in their original packing with tags and unused. This excludes lingerie, hosiery and cosmetics due to hygiene reasons. If you order the wrong size or the wrong garment/item or even if you are just not completely satisfied with your purchase we will exchange it and only charge the cost of posting you the replacement. Any items being returned from outside the UK must have a label on the package saying “Returned goods originally from the UK”. Please email before returning any items. Any items returned to us in unacceptable condition (ie make up or deodorant stains from trying on clothing) or not within specified timescale may be returned to you.


If your item is damaged or lost in the post we will process a compensatory claim on your behalf with Royal Mail. You can choose to have your order sent by registered post, please email us for costs before placing your order.


If an item is being returned due to fault after cleaning we may have the item tested before issuing a refund to ensure that the proper cleaning instructions were adhered to.