We use different couriers dependant on the size of your item and your location, and the tracking number can be made available on request, the cost of the shipping includes packaging, staff time and the actual shipping costs, for all smaller items we use Royal mail and we keep all proof of posting, all of these items are sent first class delivery and are usually with you within a few days, however if an item goes missing and it was sent via royal mail, it can take up to 15 days which is when royal mail class it as lost in the post, and at this point we can then claim and re-deliver your item.

All of our new products are covered with a 12 month RTB warranty unless there is a problem within 7 days, which is when in some cases we will ask you to return the product to us for replacement at our cost, this will come in the form of a refund either via Pay pal or cash returned with the replacement. Please leave a contact number with payment however you pay.

Kingfisherdirect.co.uk is a small family run business which is expanding, we try to look after our customers always, and try very hard to resolve any problems quickly and efficiently.

01909 509591

(Between 10 am 4:30pm Monday – Friday)

Or use eBay’s messaging System

Unfortunately we have around 1500 emails daily and we find it difficult to keep up with these, so please use the 2 options above for contact, thanks

Always use reputable ebay sellers!!!