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Contact Us
Monday to Thursday 08:00 - 16:00
Tel: 08448 26 28 50 - Please note that the helpdesk is not available
on public and bank holidays.
E-mail: service@conrad-uk.com
Feedback
We are committed to your satisfaction. We automatically leave
you positive feedback within 24 hours after we receive cleared
payment from you.
We want you to be 100% happy with your order. When you receive
your order, please do take a moment to leave us positive feedback
at eBay. If you are not satisfied, please let us know before leaving
feedback!
Please know that your positive feedback and 5 star rating on
eBay to us is appreciated, vital and very valuable to the continued
success of our business.
Guarantee
24 month free guarantee on all products*
We want you to be totally happy!
At Conrad Electronic, we give you a 24-month guarantee. We reserve
the right to make improvements. Some products have special extended
manufacturer guarantees - these are identified separately. The
guarantee period starts when you receive the goods. If you have
a query or claim relating to a guarantee, please call us.
* certain items are excluded, see our terms and conditions for
full details on individual items
Have you considered our extended guarantee?
You can get an extended guarantee on many of our products for
even greater security. After the statutory 2-year guarantee period
you get another two years cover and won't have to pay for any
repairs or replacement. You can order the extended guarantee at
the same time as the product, for a one-off payment. The item
price including the extended guarantee is listed in the description.
If the product develops a fault you simply send it to our customer
service department, with the invoice. You won't incur any other
costs.
Quality Control with Conrad Random Sampling
At Conrad, the products you buy will do what they say. Our quality
control system requires our vendors and partners to only supply
goods that meet the high demands of Conrad, in addition to any
legal requirements. In our Conrad Random Sampling system, we verify
and test our products for functionality, safety and durability.
Only articles that pass these strict quality tests are added to
our product range.
Returns
No-quibble 14 day money-back guarantee
Conrad Electronic UK are dedicated to great customer service
and will always work hard to satisfy our customers requirements.
Therefore we offer a no quibble 14 day money back guarantee,
when you return your product within this period. Items sent back
outside this period are subject to the following alternative:
a substitute product, a repair or you can opt for a credit note,
to be used at any time on our website.
To return your product, please make sure you pack the product
in the original packaging adding the original invoice, all materials
and accessories. Please complete the returns form (delivered together
with your product(s) or downloadable below). Please complete the
form in full including the reason for return and which outcome
you require i.e. refund, substitute item, a repair or credit note.
Please include the complete form with your package and send it
to the address below. Please ensure that you obtain a proof of
postage.
If you require any further information please do not hesitate
to email our Customer Service team on service@conrad-uk.com!
About Us
Leading multichannel supplier
Today Conrad is the leading multichannel supplier in the electronics
sector, operating in over ten countries throughout Europe. Conrad
products and services can be purchased through our 1,000+ page
catalogue, from 34 branches in Europe and via the Internet. Our
customers are able to shop from Conrad in any way or form they
wish to.
The most advanced logistics system in Europe
Quality, Speed, Safety and Quantity - that's what the new international
Conrad logistics centre in Wernberg represents, one of the most
modern commissioning and distribution centres in Europe. The distribution
centres receives 130,000 pallets of products from all over of
the world every year, and are stored in a fully automatic high-bay
warehouse. 6.7 million packages with 120 million items are despatched
every year. From Wernberg, Conrad supplies all our customers worldwide
both companies and large volume customers as well as the European
Conrad subsidiaries.
Our superior technology and extra capacity means that we offer
our services to other companies such as Bayern Munich fan merchandise,
which has been processed through our logistics centre since August
2003.
Entering the Internet Age
Our catalogue now contains over 100,000 items - covering just
about everything that involves electronics. With 4.5 million visits
per month, the Conrad homepage is the preferred technical and
electronics Internet address in Germany. Since 1997 Conrad has
constantly been in the top ten list of all e-commerce suppliers.
The "Online Star" is Europe's most prominent Internet user award
and is an award for the most loved web site of the year. The award
in the category "Computers and Technology" was given to Conrad
Electronic for the third time in 2003.
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