Please read the following information as it explains the
rights and responsibilities of both the buyer and seller. We urge all buyers to
review this information prior to making a purchase from us to avoid any
misunderstandings at a later time. The sale of goods via the internet are
governed by the Consumer Protection (Distance Selling) Regulations 2000
for consumers, referred to as DSR. Business to business
transactions are not governed by DSR and such transactions will be covered by
the Sale of Goods Act 1994 for business buyers. Our policies are
designed to comply fully with the relevant law and nothing included here should
affect your statutory rights. In the event that any part of these policies does
not comply with the law (for example when the law has changed), that part may be
disregarded, but the remaining provisions will remain in force.
The main points of our Returns Policy are laid out below
for convenience.
CANCELLATION
You have the right to change your mind within seven days of receiving your item.
If you decide that you do not want the item you purchased from us, you may
cancel the contract and return the item for a full refund. We do not offer a
trial or test service on any of our goods and it is your own responsibility to
assess the suitability of the item prior to purchase. You may inspect the goods
but you do not have the right to cancel your order once the goods have
been opened or used, even if you notify us within seven days.
If you do decide to cancel your order, you must notify us
in writing within seven days, either by post or by email. Once you have notified
us, you then have a further 14 days to return the unwanted item to us. It is
your own responsibility to restore the goods to us in good condition. You will
be required to arrange and pay for the return delivery or postage costs and any
additional packaging materials that may be required. Once we receive your item
in good condition, we will refund the value of the item(s) purchased, less the
delivery costs.
There are some exceptions to the right to cancel, such as
personalised or customised goods, unsealed software, audio or video CDs or DVDs,
and auction sales. If you have requested a premium service for your original
delivery, then you will not be entitled to have this refunded in the event of a
cancellation. For example, if you have requested expedited delivery instead of
standard delivery, your refund will not include the delivery charges.
FAULTY GOODS
If your item develops a fault, please contact us for advice before returning it.
Before asking for the item to be returned, we will first provide technical
support in the hope of rectifying the problem. Once we have ascertained that the
item has a fault or other problem that can not be corrected remotely, we will
then provide instructions on how to return the item to us for service.
Depending on the item in question, we may ask you to
contact the manufacturer directly as they may have dedicated customer support
for your product. In many instances, the manufacturer may offer customer service
and warranty that is more comprehensive than our own. For example, certain
manufacturers offer on site service where a technician will visit your home to
repair or replace the item in the comfort of your home. In the event that you
decline such service and insist on being provided with service by the Seller,
you will be liable for all collection and delivery charges.
When we receive a returned item and confirm that it is
faulty, we will do the following:
- Repair the item or replace the faulty components or
parts in order to restore the item to good working condition.
- If we are unable to repair the item or replace faulty
parts or components, we will replace the faulty item with a fully working
one. The replacement will be of comparable age and condition to the item
returned to us. Where appropriate, this may mean that your item is replaced
with a refurbished unit. The replacement unit will have an equivalent
warranty period to the original unit supplied.
- If we are unable to repair or replace the item as
described above in points 1 & 2, we will offer an alternative item of
equivalent or superior specification. This situation would normally only
arise if the item in question is more than six months old or has been
discontinued by the manufacturer.
If your item develops a fault outside of the cancellation
period, you will be responsible for the cost of returning the item to us. Once
the item has been repaired/replaced, we will return it to you at our expense.
DEAD ON ARRIVAL (DOA)
If you receive your item and upon opening it discover that it does not work,
this is classed as DOA. You need to notify us in writing within seven working
days of receipt to confirm that the item is DOA. If we receive notification of a
fault after seven working days and we will not accept the item as DOA and the
normal Faulty Goods procedure will apply. Once you have notified us you should
then return the item to us within 14 days in good (as new) condition in the
original packaging and complete with all supplied components, accessories and
instructions. When we receive the item, it will be tested to confirm the fault.
Once the fault has been identified, we will send a brand new replacement or
issue a full refund, as per your instructions. When an item is DOA, we are
responsible for all additional delivery charges incurred. We will reimburse your
costs for returning the item to us and if a replacement is sent out we will be
responsible for all costs.
NO FAULT FOUND (NFF)
When an item is returned as faulty or DOA, it will be tested by our technicians
to confirm the fault. If we are unable to reproduce the fault we may need to
continue testing for a longer period of time. If we are still unable to
reproduce the fault, the item will be classed as NFF. In this case the buyer is
not entitled to a replacement or refund and will be required to pay for the item
to be sent back. Upon request, we will refer the item to an independent service
agent for further testing. If the fault is then confirmed, we will deal with the
item in the usual manner as a faulty item or DOA. However, if the independent
tests confirm that the item is NFF, the buyer will be liable for the cost of
having the item tested independently. These charges will need to be paid before
the item can be sent back to the buyer.
If an item is NFF but the buyer does not wish to have it
sent back then the Seller may, at it's sole discretion, accept the item back for
refund. However, such refund will be subject to a restocking fee (typically 30%
depending on the condition of the item).
FITNESS FOR PURPOSE
It is your own responsibility to ascertain whether an item is suitable
before purchase. The descriptions provided on Amazon are designed to convey the
general characteristics of the item in question and should not be regarded as a
recommendation. Items that are unsuitable for your specific needs or
circumstances or are incompatible with other items that you own may be returned
under our cancellation policy. However, such items would not normally be classed
as "unfit for purpose" as referred in The Sale of Goods Act and we are not
obliged to accept such items for refund or replacement.
RETURN DELIVERY
If you are returning an item to us
and expect to recover the return delivery charges from us, we will only refund
such charges if they are covered under our returns policies. Buyers should
select an appropriate method of return delivery as we will not reimburse
excessive or disproportionate charges. Where appropriate, we will provide advice
regarding the best method of return delivery. If the Buyer decides to send an
item back using a premium (express) service instead of a standard service, we
will only be liable to refund the equivalent of the standard delivery charges.
INTERNATIONAL ORDERS
International customers should be aware that all sales are governed by the
laws of England & Wales and these may differ from the laws of your own Country.
Please be aware of our policies before placing an order. In particular, you may
wish to consider the cost of returning an item to us if you wish to cancel or if
the item is faulty.
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