Any damaged or faulty goods will be replaced, refunded in full or exchanged without question. If you change your mind and decide the product is not what you wanted, you can return it for a full refund (less postage costs) within 14 (fourteen) days of receipt, provided the product is unused and/or any seals are unbroken. Due to their nature, books, patterns and CDs can only be returned for a full refund or exchange if found to be faulty. |