COSMOPOLITAN MENS 3 SPEED BIKE BICYCLE 1F2701

Our aim is to provide you with the best quality cycles at the best price. We have been in cycle retailing for over thirty years, but have now decided to concentrate our sales online.

The experience we have gained, and our technical know how, is where you as our the customer will really benefit - we know what quality of cycle is suitable for the online market, and what back-up service you may require when purchasing this way, so you can buy with real confidence that you will not just have an automated system to deal with in the future.

Collection

All of our cycles are despatched directly from a distribution centre which unfortunately is not open to the public, and we are therefore unable to offer collection.

Missing Parts

If a part is missing, damaged or broken, there is usually no need to return the whole bike . Contact us and we will send any item(s) to you free of charge the next working day (whenever possible).

Assembly of Your Cycle

Our bikes are delivered partly dismantled to get them into a box, so that they can be transported safely, so when you receive it, the bike will then need to be re-assembled. There may also be some adjustment required on the brakes etc.

Delivery of your Bike

All orders for British Mainland received before 2pm on normal working days Monday - Friday are despatched on the same day using the ParcelForce24. Whilst this is offered as a next working day service, we cannot guarantee that the cycle will arrive on a specific day, although we have worked with several couriers and have found ParceForce to be extremely reliable.

Please provide a contact phone number when submitting your payment for us to pass on to the delivery agent to avoid delay.

Consignment numbers for you bike are available for tracking purposes once your item has been despatched on request.

**Some extreme areas may take a little longer and we advise that if you are unsure or need your cycle on a specific day you contact us.

**Offshore delivery addresses may incur a further charge - please see our delivery terms and select the appropriate charge for your area when ordering.

Once Your Bike is Delivered

When you receive your bike or bikes, it is important that you inspect them before signing for the delivery.

If you are suspicious that the goods are damaged, or the box containing the goods looks badly damaged, then you should refuse delivery. In this event, do not sign for the goods and please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. Another bike will be sent out to you as soon as possible. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint. It is important that all original packaging is kept until you are satisfied with the bike or bikes and are sure that they will not need to be returned.

Couriers will not accept a bike if it is not in its original packaging. Replacement goods will only be sent where the fault is deemed to have occurred within a reasonable time period.

Collection

All of our cycles are despatched directly from a distribution centre which unfortunately is not open to the public, and we are therefore unable to offer collection.

England - England, Scotland, Wales, Grampian, Highland, Isle of Wight, Scottish Offshore

£15.00 Parcel Force (24 hour service) Next Working Day

Scotland - Scotland, Grampian, Highland, Scottish Offshore

£15.00 Parcel Force Up to 3 Working Days

Scilly Islands

£20.00 Parcel Force Up to 3 Working Days

Eire

£75.00 Parcel Force Up to 3 Working Days

Isle of Man

£20.00 Parcel Force Up to 3 Working Days

Northern Island

£20.00 Parcel Force Up to 3 Working Days

Channel Islands - Guernsey, Jersey

£45.00 Parcel Force Up to 3 Working Days

Our bicycles are delivered partly dismantled to get them into a box, so that they can be transported safely, so when you receive it, the bike will then need to be re-assembled. There may also be some adjustment required on the brakes etc.

Provided that you have sufficient knowledge of cycle assembly, you could assemble the cycle yourself however, if in doubt we would have to recommend taking it to a good bike shop, for them to assemble. The shop would be likely to charge for this service of course.

Payment

Payment is to be made within 7 days of sale. We start the non-paying bidder process after this time.

UK Customers

We accept payment via PayPal on our auctions, see individual auctions for details.

We accept payment by most major credit/debit cards. Please specify when ordering if you wish to pay by this method and specify a phone number that we can contact you on.

We are unable to accept payment via International Money Order

Communication

We firmly believe that good service and communication are the foundation of a good business.

We will keep you informed of the progress of your order by letting you know when we receive your payment and also when we have sent your order.

We would appreciate you letting us know when your goods have arrived either by email, or by leaving feedback.

If there are any problems with your order please contact us BEFORE leaving feedback.

If any goods are returned owing to an error on our part, we will gladly refund your postage charges. If any goods are returned unwanted or incorrectly ordered by you, we will either exchange or refund (subject to a 20% handling charge) provided that all goods are returned in a perfect, saleable condition within 7 days.

However, no carriage refunds can be given. If any goods are returned which you feel are faulty and not repairable, and covered by the manufacturer's warranty, these must be returned to us for inspection, together with your purchase receipt.

If it is found to be a genuine fault of manufacture (not accidental damage, misuse, abuse, neglect, normal wear and tear, something that can be adjusted, or a part that can be changed), we will usually either repair or replace it free of charge. In some cases we may offer a full refund. Your standard postage costs will usually be reimbursed, but we will not reimburse any additional postage costs you paid for services such as priority delivery.