Please ensure you read my terms & conditions.
POSTAGE
Postal costs are for UK mainland excluding N.I., EIRE, Scottish Highlands & islands, & offshore islands. Please email me for rates for excluded areas.
International EBAYERS please email me for postal costs prior to bidding (Unless relevant shipping rates are stated in listings).
This item will be sent out by track-able delivery and requires a signature. Please ensure you are available to receive the delivery. For deliveries by our courier, a card will be left if you are not in to receive the attempted delivery. You must contact the courier within 24 hours to re-arrange a delivery date. Failure to do so will result in the package being returned to me and there will be an additional shipping surcharge to resend the item.
RETURNS
If you wish to return an item due to any reason, you must contact me within 24hours of receiving the item. Please note that you will be responsible for the postal costs of returning the item.
For unwanted items, you may send the item back at your own cost and we will refund you less our handling charges and our sending out carriage costs. The item must be unused and in its original packaging. We reserve the right to decline a refund if the item has been used and/or are not suitable for re-sale.
For all other returns the refund will be for the value of the item and excluding postage costs.
DAMAGED IN TRANSIT
IMPORTANT: Please check packaging and if damaged, please record on the couriers’ delivery docket "PACKAGE DAMAGED". This will allow claims to be processed via the courier. Any items damaged in transit must be reported to me within 24hours. Please note that any claims will be resolved in conjunction with our courier.
GENERAL ITEMS
If there are any issues with the item supplied, you must notify me within 24hours with details of the issue. We will arrange for replacement of part or whole, or direct you to a warranty/guarantee claim at our discretion.
ELECTRICAL PRODUCTS - WARRANTY
All our items are NEW and come with a manufacturer’s warranty. In the event that an item is damaged / faulty you must contact me within 24hours of receiving the delivery. We will then advise you on the course of action to be taken, i.e. either (1) Buyer to return the item at their cost and we will replace the item at our cost; or (2) Buyer to contact the manufacturer and resolve via the product guarantee process. We will determine at our discretion the most appropriate course of action.
FURNITURE
Please note that items which have been assembled and/or part assembled cannot be refunded. Please also review item description and ensure that you are aware of the product's finishing
Please note that any damaged or faulty items may be repaired, partly replaced, fully replaced or refunded in line with our returns policy and to our discretion.
ITEM DESCRIPTIONS
We make every effort to describe items as accurately as possible. However, please note that for certain products there are unforeseen colour/shade/design variations which may differ from the image and description within the listing. If you require clarification on specific aspects of an item, please send me a message with details required prior to bidding. Please also note that all dimensions are approximate.
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