If you are not totally satisfied with your goods for any reason, you have the right to cancel your order within 7 working days from date of delivery or collection for credit or refund provided that you return the goods as sold in pristine condition in their unopened original packaging with all components and accessories. Goods must be complete, unused, and in as new condition; for example, if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in anyway and must be repackaged as received.


Prior to returning any item(s) we must receive written confirmation of your request to return and the reason why you wish to return the product. 


When returning products you must ensure you use an insured delivery service to return any items, we will not be liable for any damage caused by the courier on the return journey. If you wish us to arrange a 3rd party collection for an unwanted item, you will be subject to a collection fee.


When we receive the goods we will inspect them to ensure all manuals, accessories and other components are within the returned package and that the goods are in the condition that we sent them to you. If we receive a returned item that is not in the condition we sent it or has missing components we reserve the right not to issue a refund.


Please note, special order and bespoke items may carry administration charges upon return at any time. We are unable to accept the return of goods specially ordered to the customer´s specification.



All products returned after 7 days of receipt will incur a re-stocking charge of 15% of the total purchase price paid plus any additional costs we may have incurred in the delivery and collection of the goods. We also reserve the right to refuse any returned items after 7 days.



REFUNDS

 Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by the relevant department. 


 If within 7 days of receiving your product(s), the goods are returned as new and unused, in the original box and packaging, including all accessories and are in a resellable condition, you will be refunded the full invoice price less any delivery charges.Special order items will incur a 15% re-stocking charge;


If goods are returned in a condition, which prevents them from being resold as new, we are unable to accept the return.