CHRISTIAN DIOR Ladies Watch MALICE STEEL Pearl Dial

Christian Dior 'Malice' Watch Pearl Dial

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About Us

Who Are We?
RealEasyDeal is a trading name of Carpathia Ltd
Limited Company Number 4986947
VAT Number GB 868288953
Registered Address (This IS NOT a return address for parcels)
Carpathia Ltd 
PO Box 5133 
Warwick 
CV34 9FU 
United Kingdom

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Postage

Collect In Person
Sorry, we do not offer a personal collection of goods under any circumstances.
Charges
We try and ensure that our postage and packaging charges are fair and can be seen by the customer in advance. We do not seek to profit unfairly by increasing these charges, and the price will reflect the carriage charges, materials used and a nominal contribution to the employment of the person packing the items.
Get It Fast
For many items we now offer a 'Get It Fast' UK option using Royal Mail's Special Delivery. If you can't see that option available then please check with us before making the purchase.
Dispatching
We always endeavour to dispatch within two working day where cleared payment is received before 20:00 UK time the evening before, frequently we are able to dispatch within a single day but this is not guaranteed. Working days are Monday to Friday - we do not dispatch at weekends or on UK Bank Holidays. The carriers estimated delivery times are exactly that - they are not guarantees, they can be affected by such things as extreme weather, industrial action or seasonal workloads. We can use a guaranteed delivery service within the UK for most items and this can be quoted for upon request. For our regular services the following estimated delivery periods start from the day after the item is dispatched:
UK 1-4 working days
Europe 4-7 working days
Worldwide 7-10 working days
Tracking your Package
Your order will be sent via Royal Mail (Standard, Recorded or Special Delivery), or larger items/parcels may be sent via Royal Mail Standard Parcels. Please note that with the exception of Special Delivery, the Royal Mail Postal Service does not offer detailed package tracking at this time. Over 90% of First Class mail arrives the next working day, however please allow up to 10 working days for you delivery in the UK, 20 working days worldwide.
Missing Items
Many items feared missing are often being held by the carrier following a failed delivery attempt. Although they are instructed to leave a card advising of this fact, this is not always the case and the cards can easily be discarded along with unwanted marketing mail. Please check with your local delivery office (not UK Post Office) to see i they are holding any items of mail for you. 
Unfortunately items do sometimes go missing in the postal system. The carrier has posted the following timescales before they can accept an item is lost. We will be unable to refund or resend an item until this time period has elapsed:
UK 15 working days
Worldwide 25 working days
Where an item is accepted as lost in the post and a regular (ie not Recoded/Signed For) service was chosen by the customer, then we will refund the customer rather than resend the item. If the customer does require a redelivery attempt then we will only do so after a redelivery charge equal to the original p&p charge is paid.
In the case of a missing item and a subsequent claim against the carrier (by ourselves) it is normal for the carrier to contact the intended recipient for information and confirmation regarding the item and to help guard against fraudulent claims.

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Returns

The UK Distance Selling Laws differ between auctions and fixed price items.
Auction Items
Although we make every effort to ensure that the item is correct and not faulty in any way before dispatch, on rare occasions there may be a problem with your item such as: -
Item is not the one featured in the listing or is significantly not as described
The item is faulty
Fixed Price Items (Buy It Now)
Additionally, for a fixed price item, you are entitled to return it for whatever reason provided that it is reported within 7 days of receipt and must be unused, unaltered, undamaged (including the manufacturers packaging and contents) and complete (all tags, labels etc.).
Procedure
If your situation meets the requirements above, then please contact us via the eBay messaging system and include in your message:-
The eBay item number of the item as bought.
The reason for requesting a return
We will then issue a return address which will include a returns authorisation number. For exchange items a redelivery charge will be levied equivalent to the original p&p charge. This is usually invoiced via Paypal and no exchange goods will be dispatched until this charge has been paid.
For refunds, a restocking fee of £5.00 is deducted from the item amount, and original postage charges are not refundable 
Please note that the customer is liable for the cost of returns and is always responsible for ensuring the items safe undamaged return. We will refuse a return if the item is damaged, the item is incomplete or no longer in the condition that it was supplied in. We always recommend as a minimum that a certificate of posting is obtained free of charge from a UK Post Office at the time of posting, but it should be noted that this has an insurance limit of £36.
For items returned that do not meet the criteria specified here, a redelivery charge will be levied equivalent to the original p&p charge and the item will be resent to the customer. 
Any refunds processed will be subject to the satisfactory completion of a sales cancellation agreement within eBay, which will be initiated by ourselves when the item has been received back and the customer has complied with the conditions above.

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Contact us

Email
To keep our prices as competitive as possible we offer a email response service for any order, product, or general queries. Please use the 'Ask seller a question' button
Please note that we will generally respond within a few hours during normal business days (Mon-Fri 09:00-17:00 UK time), responses outside of these times are not guaranteed.

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Feedback

Once your item has arrived and you are happy with it, we'll be happy to receive your feedback. We endeavour to read them all on a regular basis, and very much appreciate the comments that our customers make about us. 
As much as we would prefer to leave every buyer an individual comment, it just is not practicable with our current workload and thus we have found it necessary to make use of eBay's system to leave feedback automatically as soon as it is left for us by buyers.
Please make contact with us before leaving neutral or negative feedback as disputes and problems can often be amicably resolved before this stage is reached.